About our Company, Incredible Rugs and Decor
Based in San Antonio, Texas, we are a third generation Rug Retailer who prides itself in offering the most current and up-to-date selection of quality rugs and home decor at competitive pricing.
Our Customer Service team is top-ranked; Steve, Peter, Cyrena, and Robert remain wholly dedicated to our Customers during (and often well after) normal business hours. From helping shoppers find the perfect rug, to ensuring that each order is delivered quickly and efficiently, to assisting with the return process when something just doesn't quite work out, we believe that maintaining exceptional customer satisfaction is key to growing a healthy business and enduring relationships.
We stay in close communication with our customers throughout the order process with email updates and we are easy to reach by phone, email, chat live, or Facebook Messenger. You can often find us posting about exciting new rug designs and colors or special promotions on Facebook, Instagram, Twitter, and Pinterest
We believe in transparency and accountability and are proud to be partnered with the Better Business Bureau and we receive consistently excellent reviews submitted by Shoppers through third parties such as Google Reviews, Reviews.io, Judge.me, and Facebook, and we offer the Norton Shopping Guarantee certificate at no cost to our Customers.
With an 1800 square foot showroom we can quickly answer your questions about colors and textures and even loan out a sample or two, if desired. Our rugs ship from Texas, California, Colorado, Georgia, North Carolina, and New Jersey via Fedex and UPS to arrive at your door within a week or less, in most cases.
If you'd like to visit our showroom to browse our sample selection, please contact us to make an appointment. We'd love to show you around. We are located in the Stone Oak area of San Antonio:Incredible Rugs and Decor
21518 Blanco Rd. Ste 101
San Antonio, TX 78260
Our office hours:
Monday - Friday 8am to 5pm CST
Call Toll Free 888-219-RUGS (7847) to make an appointment.
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