About our Company, Incredible Rugs and Decor
Based in San Antonio, Texas, we are a third generation Rug Retailer who prides itself in offering the most current and up-to-date selection of quality rugs and fashionable home decor.
Our Customer Service team is top-ranked; Steve, Tammy, Peter, and Cyrena remain wholly dedicated to our Customers during (and often well after) normal business hours. From helping shoppers find the perfect rug, to ensuring that each order is delivered quickly and efficiently, to assisting with the return process when something just doesn't quite work out, we believe that maintaining exceptional customer satisfaction is key to growing a healthy business and enduring relationships.
We stay in close communication with our customers throughout the order process with email updates and we are easy to reach by phone, email, live chat, or Facebook Messenger. You can often find us posting about exciting new rug designs and colors or special promotions on Facebook, Instagram, Twitter, and Pinterest
We believe in transparency and accountability and are proud to be partnered with the Better Business Bureau and we receive consistently excellent reviews submitted by Shoppers through third parties such as Google Reviews, Reviews.io, Judge.me, and Facebook, to name just a few.
With an 1800 square foot showroom we can quickly answer your questions about colors and textures and even loan out a sample or two, if desired. Our rugs ship from Texas, California, Colorado, Georgia, North Carolina, and New Jersey via Fedex and UPS to arrive at your door within a week or less, in most cases.
If you'd like to visit our showroom to browse our sample selection, please contact us to make an appointment. We'd love to show you around. We are located in the Stone Oak area of San Antonio:Incredible Rugs and Decor
21518 Blanco Rd. Ste 101
San Antonio, TX 78260
Our office hours:
Monday - Friday 8am to 5pm CST
Call Toll Free 888-219-RUGS (7847) to make an appointment.
About our products...
We specialize in medium to fine quality rugs and home decor. We carry only products that look great, wear well, and are attracitvely priced. We continually review and refine our product selection. We also pay close attention to feedback provided by our shoppers. If a product doesn't measure up to our high standards, we remove it from our lineup.
Customers have rated our products 4.8/5 stars. Here's a bit of what our Customers are saying...
This is the 2nd rug I purchased from IR&D. This rug is beautiful. I have it in my living room (9'x13') and it really pulled the room together. The colors (dark and light blue, beige and taupe) come together in a beautiful design that would work in both a feminine and masculine room. IR&D maintains great contact to provide information regarding shipping and projected arrival date. Prices are competitive and you get free shipping and a free rug pad. Great value.
The rug was described accurately and was delivered in a timely manner. The quality of the product is outstanding.
This rug will coordinate with most any color. The runner is stunning in our hallway with brown wood tile floors and revere pewter walls and coordinates with different living room and entry rugs as well. My only wish is that it was just a tad wider and had some additional length options as our long hallway could have taken another foot or so.
Excellent service, top quality rug. colors as shown on web page.
Searched for weeks and shopped many rug sites.
This is where you want to shop if you want to be satisfied.
We love this carpet. Getting lots of compliments on it. My daughter loves how fluffy it is and it looks so nice in her room.
I had actually ordered this same rug from a chain furniture store. It arrived stained and used looking so I returned it. I looked online and found the exact same rug from Incredible Rugs and Decor. I am so glad I found this company. I would not hesitate to order another rug from them. The rug arrived in perfect condition and in a timely manner. The quality of this rug is great for the price point.
Our large Karastan arrived yesterday! Delivered nicely by Old Dominium Freight company. Wanted to let you know. Love it!!! Expecting our three smaller rugs coming UPS tomorrow.
I ordered this rug based on Karastan's reputation for quality wall-to-wall carpet. Was very pleasantly surprised when
the ordered rug turned out to have a spectacular transitional design, was very well made, and arrived lightning-fast.
I bought three other rugs from Incredible Rugs at the same time, all arrived with matching rug pads within five days
of placing the order. The customer service is wonderful. Steve spent a great deal of time showing me different rugs
and explaining their thickness and suitability for my particular needs. Enthusiastic recommendation of this company.
Thick pile. Deep navy and gray. A beautiful rug. Very happy
There really are no words other than looking at this picture to describe the beauty of this rug! It is a very popular one and I did have to wait a few weeks for it however it was so worth waiting for. This is my second purchase of a rug with Incredible Rugs and Decor and could be more pleased with the quality and service!!! I have received so many compliments on both of my carpets and will make all future rug purchases with you. Thank you so much!
I ordered the sample first and it was as beautiful and sturdy as I was hoping it would be. The colors are exactly like the pictures and the quality of the rug is fantastic. It looks as if it should cost twice as much as it does! The customer service and ease of ordering can't be beaten. I was sent a free return label for the sample and was credited for the return within two days of shipping it back! Then, I needed the 9 x 13 carpet to arrive on a certain day and it arrived exactly on time! I will absolutely order from Incredible Rugs again and will also look for more Loloi rugs. I'm extremely happy with both!
I love the colors in these rugs. They are true to the pictures. I have had a good experience with Incredible Rugs and Decor. This company is great at communicating and answered my questions right away. They had the best price I could find plus I got free rug pads.
Courteous and friendly staff. Rugs are exactly has shown online. Delivery was quick. Couldn't be happier with my purchase. Will order rugs from the company again in the future.
Incredible Rugs is the best shopping experience I have encountered. I was looking for a wool area rug to fit under my dining room table and also a small rug for our entryway. I was torn between two in particular. I spoke with Steve who was such a great help. I sent him pictures of my dining room table and chairs because there were many colors in the print of my chairs and did not know which rug would fit the bill. Steve helped me decide on the color of the rug and also coordinating with the color of our wood floors. He helped me chose the hand knotted Surya Gradience in the color Burgundy which would make the entire room standout. Not only was the rug of top quality it was also on sale which made it even more enticing! This rug was on another website where the price was cheaper. I sent Steve the verification of the price and website, not only did he match it he went above and beyond the price and gave even more off to honor store policy. What a company!! Steve is a very dedicated individual who truly went out of his way to help me in every way possible. He is one great employee for Incredible Rugs!!
I bought this rug for my 80 year old mother, Gwen. She loves it. She lost her husband, my dad, about a year ago. They had been married 61 years. She said this rug really brightens things up.
Incredible rugs had the size and color in stock and bonus of free padding and quick shipping!!
The rug is absolutely beautiful, thick and plush, unfortunately it does nothing for my room, wrong color choice by me. I must return.
I purchased this rug along with another area rug and pad to use in my new home. After I placed the order, I was afraid the new rugs might arrive before I closed on my new home and I would not have a place to store them. I called Incredible Rugs and spoke with Steve and explained my dilemma. Steve assured me that would not be a problem as he would tell the manufacturer to ship so that they would arrive on the date I needed them. The manufacturer shipped the order before the requested date and after I spoke with Steve again, he assured me that he would take care of the issue. Steve called me back and told me the manufacturer called the shipper and the shipper would hold the rugs until the date needed. Lo and behold, the rugs arrived on the date I requested and were in perfect condition and were exactly as pictured. Steve and the staff at Incredible Rugs did everything they could to ensure I was well taken care of and my needs were met. I highly recommend Incredible Rugs and Decor for your home needs.
The rug colors were exactly what I ordered. The thickness of the carpet was better than I expected. The rug looks amazing in my living room. Delivery was speedy. I am very pleased with my purchase.
Loved the rug it was exactly the right color.
It was delivered promptly. I would definitely use the company again!!
Hesitated to order because the photo looked brown and ivory to me. The insets stating and showing the colors to be dark tan and khaki is why I took the chance. The insets were accurate and it is exactly what I wanted. Thanks Incredible Rugs for going the extra mile.
The colors in this rug are perfect for my mid century makeover, I stuck with neutrals for the furniture but it was needing some oomph in the color palette. The lighting in the photo is not great, the colors are more vibrant in person. I bought the rug on sale, and the price was commensurate with the quality. It's not super plush, but a good felt pad underneath made a big difference. Service from Steve was first rate, I had to return the first carpet as it suffered a bit of scuffing in shipping, he was with me every step of the way in return and replacement.
this is a great rug ,colors are just what i needed to make the room look good. i also got the runner for the hallway . i was really glad they have matching runners. if you like bears this is a good choice.
My 9x12 came so fast. Great service and very helpful. Love my new area rug. I'd recommend Incredible RUg to everyone.
Thank you so much for your timely service and your helpfulness.
My rug pad arrived quickly and without problems. It is true to website description and works well with the rug I purchased.
This rug is amazing! The colors are so vibrant and I highly recommend it.
This rug is a beauty. I bought it for a client and she couldn't be more happy. It's soft and so elegant! Definitely a work of art and an statement piece in any room.
First the rug is beautiful - a work of art and a statement piece. Second and probably more important, we had an excellent experience with Incredible Rugs. Steve our rep was always available and very supportive, shipping was extremely fast and very well packed. I will shop here again.
This rug is beautiful! Ordering on Black Friday saved nearly $700 over any other on-line site and $300 over a local furniture store. It was on backorder but well worth the wait. Looks great in my new home. Great customer service.
This rug is Incredibly thick and luxurious. it had no odor and laid flat immediately. The green is soft and softens the room. As usual, the customer service was top-notch and delivery quick.
Incredible Rugs is my go-to store for quality of product, speed of delivery, and customer service.
Rug was a lot darker than what was portrayed. I ordered the returnable swatch first, and I was glad I did.
I really love this rug! It is well made and looks great in my log home! I think I may order another as a back up because I like it so much!! The customer service was very prompt and efficient! Will always return here for any rugs I may need in the future!
Bought two of these and they look spectacular in our lanai. But spectacular doesn't just describe the rugs, which are vibrant. colorful, and plush. Spectacular also describes the customer service and the price point. The cost for both the 5x7 and the 8x10 rugs was less than I would have paid for just the 8x10 locally--about $115 dollars less. Altogether, the savings for both came to approximately $800. Spectacular!
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