I’d been looking for a rug that would tie things together in our living room. I was hesitant to purchase something on line. Customer service was great and suggested I get the smallest size to try in the room first, which I did. Since there was a sale going on, they held the larger size rug for me until I decided whether or not to purchase. I proceeded with the purchase of the larger rug after seeing the smaller on in our space. Once again customer service was prompt in getting information to me re: the return of the small rug and shipment of the larger rug. When it arrived, right on schedule, we placed it in our room and it is perfect!