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Customer Reviews

Customer Reviews are a big part of what motivates us to provide incredible products and excellent service. We invite our Customers to share their thoughts after living with their products for a few weeks. We read every review and post them on their respective product pages. Below are some of the more recent reviews collected from verified Shoppers.


Based on 7478 reviews

Great color, and quality

Great company and great rug!

Was able to do the visual to see in my room.

This pillow is lovely. The neutral color goes well with my other pillows. I am very pleased.

The color of the elephant pillow is as shown online. It is well made. I have no complaints. I think it adds a very nice note to the decor of my bedroom.

Surya Neravan NER-1004 Area Rug
Megan P. (Silver Spring, US)
Perfect rug

This rug is just what I was looking for. We have it in our master bedroom and it looks great.
Nice quality and great price!

This area rug is beautiful. It had ivory, beige/Carmel, and gray , with small amounts of mustard in it. Just exactly what I wanted. It’s very thick and comfy on my feet. I bought the 8x10 and it’s the perfect size for my home.

She’s A Beauty

I had a hard time with lighting trying to capture the true colors of this rug. It looks very close to the pictures on the site as opposed to the ones I took. Colors are vibrant and it’s soft underfoot. Delivery was smooth and customer service was excellent. Great experience. Pictured is 9x12.

Feizy Atwell 3868F Green/Ivory Area Rug
Jennifer S. (Panama City Beach, US)
Beautiful Rug

We ordered a sample because we are changing our look in the family room and decided after looking at many samples to buy this rug. It is beautiful, plush and soft, and has a lovely texture to it that did not come out in the sample rug. We are delighted with this rug.

Palm Lily area rugs compliment our porch plant haven.

We bought a single rug for our porch more than five years ago, and recently bought two more to fill the space. The older rug still looks like NEW, shows absolutely no wear, and the colors match perfectly. The delivery was prompt, and the price was right. We are very happy with our purchases.

Surya Ghordes GHR-2300 Area Rug
C.R. (Fayetteville, US)
Very disappointed in this rug

The photo had such beautiful colors and shades. It was supposed to be the focal point of my dining room. What I received is very faded, no brilliant colors, very non-descript. I paid a lot and am not at all happy.

We're sorry to hear of your disappointment. Please ROTATE the rug in the room 180 degrees. This rug has a silky texture and the colors will lighten or darken depending on the direction the rug is turned in the room. Also, adjust the room lighting can have an affect in the overall appearance, as well.

Karastan Euphoria Adare Cream Area Rug
Victoria C. (Tinley Park, US)
Beautiful Rug

This rug is beautiful. The colors are just as in the pictures.

Surya Brunswick BWK-2311 Area Rug
Margaret F. (Knoxville, US)

We are very pleased with the two rugs we purchased recently. They are a perfect match with our color scheme and we couldn’t be happier with the way they look and the great customer service we received from the folks at Incredible Rugs and Decor.

Fabulous rug!

This. rug is more than I expected. The colors are soft and beautiful. The material used to make this rug feels like silk underfoot and is stain resistant to boot. Loved that I could get a sample first. Service was excellent. All in all, a great purchase.

I am very pleased

It is attractive, well made, and provides a sort of neutral background for the display of my
two other fuchsia pillows. Thank you for making a lovely decorative

So pleased

I looked long and hard for carpeting! So pleased with my selection. Ordered a 9x12, a 6x9 and a 2’6x12 hall runner. All true to size. Still have a few wrinkles from being rolled and boxed but I assume this will disappear in due time. I’m going to try and attach a picture. Very pleased. True colors.

We love the rug

Incredible Rugs and Decor is great to work with and yes, we love the rug. We have one in our entrance hall, which has seen its better days, so grabbed on to your site and found another one and a great price! It is currently in our main bedroom closet, so as not to wear it out too soon. I have ordered from you before and would do it again.

Surya Riley RLY-5026 Area Rug
Michael F. (Atlanta, US)
Fast shipping!

Product as described. Fits well with the furniture. Thanks!

A very satisfied customer.

I'm so impressed with the beauty of this rug -- the Amelia Brown/Beige carpet. Honestly, I did have some doubts about how it would look 'in person' because the price is so very reasonable. When it arrived, I was really thrilled about it. It was purchased for a newly-floored sanctuary of a church, and everyone has commented on how elegant it looks. As a result of our complete satisfaction with this product, I have in the past 5 weeks ordered and received three more similar area carpets.

Loved it

Bought it for my mom. Looks fantastic

Product was above my expectations 😊

This area rug has excellent quality. Colors were exactly how described. The option to see the rug in my room in advance really paid off.
Love the rug and service was the best I have experienced in a very long time.

Too much gray, not shown in swatch.

Ridiculous that you charge $12 fee to return a returnable rug swatch.

Momeni New Wave NW-49 Multi Area Rug
Kathleen F. (Laguna Beach, US)
Best ever --

The colors are vibrant, well made and easy to care for. Love the product and the prompt net in which the rug was delivered. The person that I spoke with was attentive and answered all my question.

Momeni New Wave NW-71 Multi Area Rug
Kathleen B. (Bala-Cynwyd, US)
This rug is beautiful

This unique rug provided beauty and comfort underfoot for our several cats, dogs, and children as they grew up from 2012-2022. As it began to show some wear from the heavy traffic, we despaired that we would ever find a replacement. To my amazement, a recent google search turned it up and I ordered it immediately. The colors and pattern are eye-catching and unique and we feel lucky to have been able to replace the well-loved well-worn rug we lived with for a decade with its brand new version.

Surya Pune PUN-2302 Area Rug
jennifer b. (Paxton, US)
Beautiful rug

Truly this rug is stunning!! Amazing quality! I received it within a week without a single problem

Surya Geneva GNV-2305 Area Rug
Kristal C. (Boston, US)

Absolutely gorgeous twist on a jute rug. The black & white detail make this look so fresh and crisp. Can’t go wrong!
I would recommend ordering a nice thick mat for underneath it to give it some cushion underfoot. The free one that comes with it is not sufficient in my opinion. It’s good to keep it from moving around, but not comfort.

Rusty approves.

Feizy Keats 3474F Capri Area Rug
Toni M. (Lexington, US)
Love Love

I am truly impressed with the quality of the Rug and Design. I highly recommend. Works perfectly in my room.

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