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Free Delivery, 30-Day Returns, 3X Reward Points. Details
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Product Reviews from Shoppers

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Incredible Rugs and Decor
Casey F. (El Paso, TX)
Great experience

Great experience. Quick shipped and everything arrived secure. Perfect beautiful rug.

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Incredible Rugs and Decor
Happy i.C. (Rocky River, OH)
This company is fabulous!!

This company was fabulous to work with. I ordered a large rug which was going to be costly to return so they offered a smaller size to try first. Shipping company communicated throughout the process. A great experience overall!!

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Incredible Rugs and Decor
Anonymous (Cottonwood, AZ)
Happy enough with the rugs, impressed with the seller

We ordered two different Silk Road rugs. Happy with the softness and thickness. The color was not at all what I expected from the online photos ("basil" is more of a forest and emerald green than a sage or olive green) but we were happy enough with them despite how much darker they are than expected. No weird smells and no issues. The seller, Incredible Rugs and Decor, offered probably the best customer service I've experienced in years. I honestly couldn't believe how promptly they followed up on every email I sent. I could not be more impressed and will likely order more home furnishings from them in the future.

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Incredible Rugs and Decor
Tiffany F. (Troy, MI)
The ease of ordering

The ease of ordering...highly recommend purchasing from Incredible Rugs. You always know where you are at in the process with email updates. I needed to contact customer service with a question and was beyond impressed. Emily is the best :)

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Incredible Rugs and Decor
Jeanne W. (The Bronx, NY)
Perfectly subtle design of 3 rugs

Although same design, my 3 new rugs due to shape, size, ànd light inflection are beautiful y coordinated without looking matchy. As designer its first tîme î used same design în room but the effect is perfect and subtle.

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Incredible Rugs and Decor
Marleneko (Newark, DE)
Excellent Customer Service!!

I did nit order the full size rug yet...but hope to. Got a smaller size to check the colors and quality. But I am writing about the customer service I received from Emily and Jennifer. I mostly dealt with Emily but Jennifer pitched in. when Emily was helping another customer. They are bot amazing! Emily responded to my email questions immediately. Their customer service so far...is 5 star!! It was due to the reassurance that it will all go well whether I purchase or not that encouraged me to want to purchase this expensive rug!!

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Incredible Rugs and Decor
Janet N. (Weston, WV)

Order came fast. I love the rugs! Colors are exactly what I wanted.

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Incredible Rugs and Decor
Michelle B. (Strongsville, OH)
I already had 2 of these rugs on covered deck

I already had 2 of these rugs on covered deck. After 5 years the binding that wasn’t protected from the sun started unraveling. However, the rest still looks great after using rug cleaner before putting in basement in winter. We really like the quality, color and design and were very happy to find replacements after days of looking online. Very pricey but I think the quality is worth it. Now it’s time to look for new seat cushions!

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Incredible Rugs and Decor
Cindy (Westerville, OH)

Super quick delivery, great customer service

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Incredible Rugs and Decor
Jean R. (Grosse Pointe, MI)
First time I had ordered form this company

First time I had ordered form this company. It was a professional and efficient process. Would not hesitate to order from them again.

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Incredible Rugs and Decor
Sheila B. (Atlanta, GA)
Price is wonderful

Price is wonderful, shipping quick and packaged well.

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Incredible Rugs and Decor
Lori S. (Alameda, CA)
I had wonderful experience with Incredible Rugs and Decor

I am extremely pleased with the whole experience of shopping this website. There are so many choices and the room viewer makes it so much easier to see what the product will look like in your room. The customer service was excellent and I highly recommend shopping with Incredible Rugs and Decor.

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Incredible Rugs and Decor
Douglas C. (Santa Rosa, CA)

Excellent range of selection, great prices!

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Incredible Rugs and Decor
Anonymous (Chicago, IL)
Great customer service

Great customer service

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Incredible Rugs and Decor
Gabriel S. (San Marcos, CA)
So glad we found this rug.

Great prices, fast delivery. Quick to respond. Will buy from here again.

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Incredible Rugs and Decor
Scott F. (New Braunfels, TX)
Great store with so many options but the absolute best part is the customer service

Great store with so many options but the absolute best part is the customer service, they are extraordinary!

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Incredible Rugs and Decor
Phyllis C. (Gilbert, SC)
Excellent

Excellent. True to shipping details.

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Incredible Rugs and Decor
Patti E. (Franklin, TN)
I ordered a sample and it was beautiful

I ordered a sample and it was beautiful, but too rust for my color scheme.

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Incredible Rugs and Decor
Murrel M. (Hagerstown, MD)
Very nice rug

Very nice rug. Excellent customer support. As described in catalog. Owner was always quick to follow up with my questions.

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Incredible Rugs and Decor
Alli T. (Lenoir City, TN)
I have been a customer for years

I have been a customer for years. I have always found Incredible Rugs and Decor to have the most competitive pricing of the brands I have purchased. The fast, free shipping is great, as well as their product quality guarantee.

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Incredible Rugs and Decor
Helen B. (Santa Fe, NM)
We purchased the Karastan Spice Market Saigon Area Rug

We purchased the Karastan Spice Market Saigon Area Rug. The large one is in the living room and goes beautifully with the rest of our decor. The rug is very cushiony and it feels good underfoot. The colors are subdued, yet strong enough to make a good presence. It does not overpower the rest of the fabrics in the space. The small one is 2' x 3' and has a special place in the kitchen. We also purchased the same Karastan pattern as a custom ordered runner. The cut edge required serging and it was done beautifully. This goes in our kitchen to protect the wood flooring. We purchased a pet proof mat to protect the flooring from possible moisture. We cut the mat to fit the size of the custom runner. We are incredibly pleased with our purchases from Incredible Rugs, including our dining room rug purchased a while ago. Our satisfaction with that area rug prompted us to look at the website for our current purchases. Couldn't be happier. Thank you so much for helping us decorate our home.

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Incredible Rugs and Decor
Becky H. (Chicago, IL)
Pro: Rugs represent the pics on the website and with wonderful help with Emily I changed my rugs

Pro: Rugs represent the pics on the website and with wonderful help with Emily I changed my rugs but was able to keep in the same family to use in multiple rooms.
I shared info about my new home colors and Emily did great with my selection.
Con: Shipping has been a nightmare! The entire order was to ship it one time which would’ve been after we took possession of our new home. That was a clear disaster because they mailed four of the rugs to the old house.
The quality of those rugs the manufacture ends were not good so then I had to go through the whole process by returning them and getting new ones shipped out..
In the last shipment, they shipped one extra pad so now I get to go through the second process of returning that one.
I personally would have preferred a wider pad.
Overall, I’m keeping the rugs I have because I do like them and they go nice with my color scheme. However, because of the constant headache, I will not be re-ordering.
I will shout out to Jennifer, who has also help during this stressful time.

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Incredible Rugs and Decor
Debra T. (Virginia Beach, VA)
Outstanding Customer Service

The company reps followed up after my purchase to ensure I knew when the rug was shipped and out for delivery.

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Incredible Rugs and Decor
Alison E. (Scottsdale, AZ)
Always and incredible experience

Always and incredible experience. I've purchased several rugs always with fantastic service. The ability to try a returnable sample makes buying a rug easy. Also love the visualizer tool to help screen rugs before ordering. Staff is on top of shipping and returns and very helpful in the process. Love the rugs I've purchased.