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Customer Reviews

Customer Reviews are a big part of what motivates us to provide incredible products and excellent service. We invite our Customers to share their thoughts after living with their products for a few weeks. We read every review and post them on their respective product pages. Below are some of the more recent reviews collected from verified Shoppers.

Overall Rating:

Based on 328 reviews
Rich in Color

The ordering experience was perfect. I have Mexican tile in my den/bar area and needed a beautiful entry rug . The quality of this rug is top notch and the colors arevivid and perfect for the tile. I couldn't be happier with the rug and Incredible Rug and Decor Company! Thank you!

Looks great, Cathy. We LOVE the Spice Market Saigon rug! Enjoy!
...Spectacular transitional design...

I ordered this rug based on Karastan's reputation for quality wall-to-wall carpet. Was very pleasantly surprised when
the ordered rug turned out to have a spectacular transitional design, was very well made, and arrived lightning-fast.
I bought three other rugs from Incredible Rugs at the same time, all arrived with matching rug pads within five days
of placing the order. The customer service is wonderful. Steve spent a great deal of time showing me different rugs
and explaining their thickness and suitability for my particular needs. Enthusiastic recommendation of this company.

Great to hear, Laura. I enjoyed working with you. Looking forward to hearing your feedback on the other 4 rugs! :) -Steve
K
Triumph H1001 Brown-Beige
Karen T. K.T. Karen T.
Gorgeous rug! Great value.

Bought this rug as runner on my steps with 3 matching rugs in my call. Pattern is gorgeous. Feels so plush under feet (bought Jazzy padding as well). Great value.

wonderful rug

this runner is absolutely gorgeous, more beautiful than the photo. it is thick and soft, wonderful to walk on and look at. it totally fulfills the purpose we bought it for as well.

D
Surya Theodora THO-3001 Area Rug
Debbie Kenrick D.K. Debbie K.
Worth the wait!

I saw this rug online and wanted to buy it, but it was going to take about 8 weeks to get it. Well, I'm glad I waited, it is beautiful and definitely worth the money and wait. Thanks too to Steve who helped me get a discount code to get 20% off. Love this rug and Incredible Rugs and Decor!

Looks gorgeous, Debbie! Thanks for sharing the photo. I enjoyed working with you and hope to hear from you again, soon. Enjoy your new rug! -Steve
Beautiful!

Great quality! Color is exactly as depicted on internet and perfect for our room.

As promised - and more!

This rug is happily living in my office. The colors and pattern are true to the photo online and provide the slight quirkiness I was looking for.
What impressed me most, however, was the phenomenal customer service that I received from this company. It is by far the best online shopping experience I have ever had - from the functionality of the website to the responsiveness, professionalism and patience of the staff and the customized and on time delivery of the rug.
Incredible Rugs and Decor is a model for how online commerce should work.

So glad the Pantone rug worked out for you and thank you for the kind words. -Steve
Oriental Weavers Andorra 6845D Gole/Brown Rug

I had bought a small area rug for my front door at Home Goods that had colors in it that went well with my colors in my living room. I looked at the back of this rug and there was a label stating it was from Oriental Weavers and the name of the rug was Andorra 6845 so I went online to see if I could find the same rug in a larger size. The rug came up on Incredible Rugs and Decore Website. I wanted to order it but kept putting it off because I was afraid it wouldn't go with my decor and didn't want to have to deal with sending it back if I didn't like it. . I finally placed my order on Mothers Day because they were giving a 20% off discount if ordered the weekend of Mother Day as well as a free rug pad.. I am so glad I ordered this rug. The colors go with my decor and the rug is so plush. I love it and cannot stop raving about it. I have 2 dogs and they love it as well. I was very pleased with the service I received from Incredble Rugs and Decor - they kept me abreast of where the rug was in transite and it arrived on the day they said it would arrive..Overall, this was a great experience and I will do business with Indredible Rugs and Decor again.

Thanks for your helpful review, Susan. The Andorra rug is beautiful. So glad we were able to accommodate your needs.
Gorgeous rug

We loved the 2x3' sample of this rug so much I'm ordering the 8x10' for our living room. The rug is thick, soft, with tight hooked loops. Feels great on the feet too! The best part is that it's a solid color but the subtle variations in the blues give it interest without competing with other patterns/colors in the room.

S
Surya Mystique M-5434 Area Rug
Stacey S S.S. Stacey S.
beautiful, rich dark color

Loved this color and the warmth and quality of the wool. It just turned out to be too dark for our living room. It's a very soft and thick rug that feels nice on bare feet.

S
Surya Serafina SRF-2000 Area Rug
Stacey S S.S. Stacey S.
beautiful but unusual antiqued pattern

This is a beautiful quality rug that felt super soft on our feet! We got a small size to try it out and the "antiqued" pattern, which is intentionally faded across the pattern looked odd in our modern room. Just be prepared to embrace the faded aspect of this beautiful pattern too.

Terrific rug

Good clear colors, tight weave-love the rug

Extremely happy with my purchase

They arrived quickly and they look more beautiful than we had expected.... extremely pleased with your company and my rugs!!

Thanks Kristie! We're delighted to hear that you are happy with your new rugs. The Kharma rugs are very pretty. Thanks again!
k
Bashian Greenwich R129-HG295 Navy Area Rug
kathryn Norgaard k.N. kathryn N.
Gorgeous area rug

Thick pile. Deep navy and gray. A beautiful rug. Very happy

The room looks great, Kathryn! We love the Greenwich collection. Great choice!
J
Karastan English Manor Windsor Area Rug
Janet Kusheloff J.K. Janet K.
Very happy.

Very happy with the Karastan rug! Very helpful customer service when I called with a question. I would definitely order again. And the price was the best I could find!

Thanks Janet. Enjoy! :)
Always a pleasant shopping experience. Friendly customer service. Thank you.

Beautiful rug. Very soft on your feet. Looks great in my dining room.

Thanks Vicki. It was a pleasure working with you. Enjoy your new rugs!
B
Loloi Lyon HLZ01 Firework Area Rug
Bobby Schutz B.S. Bobby S.
Excellence

I absolutely love this rug! Art on the floor! When I walk in the living room I instantly feel happy with this rug. Everyone loves it!!!!

T
Loloi Charlotte CT-02 Beige Area Rug
THOMAS JONES T.J. THOMAS J.
Need to ship pad before or with the rug

The 9 x 13 rug is still not flat after a week. There are still many large waves and bumps. It is taking a long time to lie flat. It seems like it would make sense to send the pad at the same time s the rug or before since the rug will have to be lifted up again.

T
Loloi Alexi AJ-04 Beige / Mist Area Rug
Tresa Holland T.H. Tresa H.
Beautiful

After seeing my rug in a furniture store, I decided to research it and found it on incredible rug website. I simply love it. Was shipped asap
and was very well wrapped to keep it clean. Will definitely be ordering more from them. The price was excellent.

L
Surya Athena ATH-5008 Area Rug
Laura Owens L.O. Laura O.
Happy customer

I am very pleased with this rug. It's very high quality and matches perfectly to my living room.

W
Surya Haize HAZ-6012 Area Rug
William Hargrave W.H. William H.
Nice Rug

I love the silvery gray. You will need a rug pad .

m
Loloi Serena SG-01 Charcoal Area Rug
mark stanek m.s. mark s.
5 stars all the way.

Product,service and delivery all the best.

Thanks Mark. Happy to hear it!
That's some rug!

I found the PERFECT rug and the best price, and we are VERY satisfied with every step of the process. Everyone who sees our rug is jealous!

Great customer service. Process was very easy. Thank you.

The rug is beautiful and very soft. Great quality. I am ordering another one for my dining area.

Happy, happ customer!

Ordered my rug and pad and it arrived quick. The rug is absolutely beautiful and was the perfect fit.

Perfect rug

Matches older round rug I already had. Excellent quality. Fast delivery. Only store to find this match on.

K
Loloi Tropez TZ-02 Brown / Multi Area Rug
Kathleen Fraziere K.F. Kathleen F.
Playful contemporary design -love it!

Great service from Serena. The rug is of good solid quality. The colors are MUCH livelier and more distinct than the photo --color detail defines leaf pattern distinctly. I chose this rug for the brown background color to pick up colors in my new outdoor furniture. Now deciding which of the vibrant colors to accent with pillows. Dog hair will be undetectable! I may move it to my den in the winter time.

Thanks Kathleen. We're so glad you are enjoying your Tropez rug. Hope to work with you again, soon. -Cyrena
Shopping was easy!

I found a Loloi Francesca throw rug at a local store and fell in love with the pattern. Thank you for making shopping so easy. Your site had larger rugs for my dining and living rooms. Now my rooms flow and coordinate. I could not have done this efficiently without you! Thanks. BTW, the rugs are like artwork. My only complaint would be small snags (which I clip away) when my dog has play time on it.

Thanks for your kind words, Gina. The Francesca rug has been very well received. I'm sure you will enjoy it for many years. Oh, and its OK to trim any 'tails' or 'sprouts' that appear after the first few vacuumings. Just snip them flush with the pile. Enjoy!
C
United Weavers Affinity Reza Red Area Rug
Cheryl Lambert C.L. Cheryl L.
Works well for where I purchased it for.

The rug I received has no ivory along the outside edge. Mine is tan. I still like the rug but would like it more if it was as pictured. The rug is very thin but, for the price, I wasn't expecting a top grade rug.

E
Tommy Bahama Palace 10306 Red Area Rug
Elizabeth Harris E.H. Elizabeth H.
Tommy Bahama 8 x 10 Palace red area rug

I love this rug. It is really more coral, not red, and is traditional with more contemporary coastal colors. I could not be happier with the quality or style for my house.

Awesome rug!

The colors are exactly as illustrated online. Made beautifully.

Disappointed in Color

This rug appears to have a lot of different shades of brown and tan in the picture. All the pictures on the different sites I looked at showed pictures indicating the rug was brown and tan. However, despite the description saying the word "silver", I took a chance. Unfortunately, there is very little brown in it. It is a light tan with shades of light gray and silver. If you are looking for a brown rug, this is not the rug for you. The quality is very nice so it was not worth returning and paying for shipping. I do have to say that Incredible Rugs had the best price!

Thanks for your write up about the colors, Mary. Very helpful.
I love my new rug!

I love my new rug! Very pleased with your service!

Love this rug!

This rug is just what I wanted!

C
Nourison Julian JL27 Lavender Area Rug
Claudia Woodard C.W. Claudia W.
Love this rug!

It was just exactly as shown; just what I expected. The colors are beautiful and the rug seems to be very good quality.

E
Nourison Maxell MAE08 Grey Area Rug
Elaine Vargo E.V. Elaine V.
Absolutely beautiful amazing rug!!!!!

There really are no words other than looking at this picture to describe the beauty of this rug! It is a very popular one and I did have to wait a few weeks for it however it was so worth waiting for. This is my second purchase of a rug with Incredible Rugs and Decor and could be more pleased with the quality and service!!! I have received so many compliments on both of my carpets and will make all future rug purchases with you. Thank you so much!

Thank you, Elaine! The room looks terrific! Thanks for sharing the photo.
Gorgeous rug at an incredible price!

I ordered the sample first and it was as beautiful and sturdy as I was hoping it would be. The colors are exactly like the pictures and the quality of the rug is fantastic. It looks as if it should cost twice as much as it does! The customer service and ease of ordering can't be beaten. I was sent a free return label for the sample and was credited for the return within two days of shipping it back! Then, I needed the 9 x 13 carpet to arrive on a certain day and it arrived exactly on time! I will absolutely order from Incredible Rugs again and will also look for more Loloi rugs. I'm extremely happy with both!

Looks incredible, Casey! Thanks for sharing, and for your kind words. Enjoy your new rug!
C
Surya Gemini GMN-4035 Area Rug
Cindy Minghelli C.M. Cindy M.
Arrived early and looked better in person

Excellent quality. Will definitely hold up under most all high traffic use. Worth the price.

We agree. This rug is gorgeous. The photos don't capture the Gemini's full beauty. Thanks for your helpful input.
Capel Sea Pottery Rug

I the same rug(s) in a small er size on my front porch and they are wonderful. They are out there all year, although my porch is covered. The new rug was for the same front porch and it looks great and I am sure over time we will be just as pleased as we are with others. Thank you for getting it to me in such a timely fashion. Your service was a wonderful experience.

Thank you, Joan. Glad you are enjoying your new braided rug.
K
Oriental Weavers Generations 8013A Purple/Green Area Rug
Kimberly K. Kimberly
As close to perfect as I could have expected!

I am extremely happy with this purchase. It was packaged with care, delivered on time and is an absolutely beautiful accent to my living room! I ordered the 9 x 12. The colors are exactly as the photographs portray and the quality is excellent. If I ever need another rug I will go straight to www.incrediblerugsanddecor.com. Thank you!

Thank you, Kimberly!
Perfect rug

Love my rug I recently purchased. The colors aren't quite as vibrant as pictured but still looks great in my kitchen. Customer service was great and I would highly recommend using this company.

Thanks Karen!
Gorgeous colors

I love the colors in these rugs. They are true to the pictures. I have had a good experience with Incredible Rugs and Decor. This company is great at communicating and answered my questions right away. They had the best price I could find plus I got free rug pads.

Very pretty, Lauda! Thanks for sharing.
v
Oriental Weavers Genre 2159A Beige/Green Area Rug
valerie Copeland v.C. valerie C.
Returned rug

I returned the rug because the colors did not work. It was VERY inconvenient having to be home to sign for the rug. Will probably not order from you in the future because of this.

Thanks for your feedback, Valerie. On future orders, just notate 'OK to leave at front door' in the shipping instructions box during checkout. Thanks!
Not a good rug for pet owners.

The rug pattern is lovely and well priced but not a quality item. I don't think it would hold up with heavy use or in a home with pets. It's fine if you don't care if it will have to be replaced in a few years. Claws can easily catch as it is coarsely woven.

Quality and Comfort that wont harm my hardwood floors

The BEST pad type to use if you want to protect a hardwood floor. I use this under the rug in front of my kitchen sink and every time I step on it I am reminded of what a difference a good rug pad can make. It feels WONDERFUL and it doesn't damage my floor. A small price to pay to protect my rug and expensive hardwood floors. I used my reward points for a nice discount and got free shipping, too! Thank you Incredible Rugs and Decor!
PS. I put the thinner version of this in other areas where we don't want extra cushion and it's also 'Incredible'!

EXCELLENT RUG PAD FOR HARDWOOD FLOORS

This is the ONLY pad that I would trust with my beautiful hardwood floors. Been using a few of these for more than 10 years and they work great! Yes, a bit more expensive than most other pads, but they are safer, perform better, and last MUCH longer. This 'thinner version' is perfect in my hall and entry area and 'thicker' pad under my rug in front of the kitchen sink where I stand a lot. LOVE THEM!

S
Bashian Greenwich R129-HG238 Taupe Area Rug
Sherry Knott S.K. Sherry K.
Excellent product and service!

Courteous and friendly staff. Rugs are exactly has shown online. Delivery was quick. Couldn't be happier with my purchase. Will order rugs from the company again in the future.

Looks terrific, Sherry! Thank you for sharing!
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Surya Gradience GDC-7000 Area Rug
Bonnie W. B.W. Bonnie W.
Best shopping experience I have encountered...

Incredible Rugs is the best shopping experience I have encountered. I was looking for a wool area rug to fit under my dining room table and also a small rug for our entryway. I was torn between two in particular. I spoke with Steve who was such a great help. I sent him pictures of my dining room table and chairs because there were many colors in the print of my chairs and did not know which rug would fit the bill. Steve helped me decide on the color of the rug and also coordinating with the color of our wood floors. He helped me chose the hand knotted Surya Gradience in the color Burgundy which would make the entire room standout. Not only was the rug of top quality it was also on sale which made it even more enticing! This rug was on another website where the price was cheaper. I sent Steve the verification of the price and website, not only did he match it he went above and beyond the price and gave even more off to honor store policy. What a company!! Steve is a very dedicated individual who truly went out of his way to help me in every way possible. He is one great employee for Incredible Rugs!!

Beautiful rug

In love with this rug. The colors are beautiful. Exactly what we we were hoping for. Look at measurements though. It's not 8x10. Its a little smaller than the rug we had but the measurements online are
Accurate. Shipping took way longer than we expected too So keep that in mind if you need it quickly.

Beautiful Rug

The colors in the rug were true to online photo. Rug is very soft. The pattern is very elegant. Just ensure you purchase a rug pad as of course it is not a thick rug. We purchased a thick pad as I wanted that feel when you enter our back door. I would purchase the rug again. The pricing was great as well.
Shipping was quick and rug was wrapped very securely.

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