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Customer Reviews

Customer Reviews are a big part of what motivates us to provide incredible products and excellent service. We invite our Customers to share their thoughts after living with their products for a few weeks. We read every review and post them on their respective product pages. Below are some of the more recent reviews collected from verified Shoppers.

Based on 3608 reviews
Very Attractive Rug

Love my new rug as it has been a cornerstone of updating my space. You can trust the website photos and the delivery was on time even considering it was a very busy time for the logistics industry. Karastan is definitely a brand you can depend on for style and color.

Good quality

The rug is good quality and very pretty. It is a little lighter than I thought but still perfect for the room.

Penny G.

I've ordered 4 of these rugs great quality and color i love them I'm getting ready to order more

This rug was a good buy for the price.

I purchased in the 5'3 X 7/10 w/ a free pad. Feels great under my feet!


Item as described! Perfect color and the quality is outstanding!!

Great quality

Very happy with the rug and overall experience. Will buy from Incredible Rugs again!

Safavids Persian Legend Rug

This is the third Safavieh rug we have purchased and we love it. They are well made and last many years. Incredible rugs were great to work with. I highly recommend them.

Beautiful . Great fast delivery too

Exactly as it appears; color, loft and weave.

Positive Review

Beautiful rug!!!

Great Service - Great Product

Extremely happy with my purchase! The rug was exactly as advertised. I especially appreciated the ability to see matching items/

Great rugs!

We absolutely love our new rugs. We purchased 4 matching but different sized rugs and are so glad we did. We got the large 8 x 11, the half moon, a hallway runner and the 3 x 4 for the front door. The quality is excellent! We recently re-did our living room and these rugs added just that extra touch we were hoping for. I would definitely recommend Incredible Rugs and Decor to everyone. Their customer service is wonderful. These rugs are great!

Good quality runner

Fits well into office decor and adds a splash of art as well!

I absolutely love my Karastan Nouveau rug!

I absolutely love my Karastan Nouveau rug! It’s more beautiful in real life and very soft. I didn’t realize it was partially made out of recycled water bottles, which makes me enjoy even more knowing less plastic went into the landfill and made a useful gorgeous product.
I always like the fact that it was made in the USA which I didn’t know either until I read about Karastan carpets.

Great service

Delivered as promised, this rug pad adds thickness and grip to my beautiful rug . Great quality!

Beautiful rug but color was not same as shown

Beautiful hand knotted rug but was expecting green sage color not yellowish tan color. The porch room had to be repainted to a warmer color, and the rug now blends a little better with rattan furniture. Once linen sheers are hung, hope it will soften color of rug. This is my second purchase of hand knotted rug from IRD, and would give them 10 star review for excellent customer care.

Great rug- great customer service

Thanks for the great rug and customer service. Our rug was running late- and I received several emails that kept me up to date.

Great Karastan Original

Love the deep coloration of this rug

Only wish KARASTAN hadn’t discontinued the line It’s my favorite because I always knew what I was getting

Super easy order process
Great discount
Super fast delivery

Bastian Chelsea Aqua Area Rug

I purchased this rug for my dining room and I couldn't be happier with it. The colors of the rug are gorgeous as is displayed on the website. The three-quarter inch thickness of this wool rug is perfect. This rug certainly change the look of a dark wood floor. The delivery was very quick and the carpet was very well-wrapped for shipping. I was also happy with the price of the rug.


It fits my front inside entrance and makes a reL statement colors are perfect. Not too loud...perfect.

This rug did not have the colors I expected but it is beautiful. I put it in a different room and is is gorgeous. It has pink in it but is looks great where it ended up Quality is very good and I totally recommend this incredible rigs and decor. When I thought about returning the rug they were very helpful and accommodating. Just very happy it worked in another room!

Best rugs ever for indoor with dogs and hardwood floors!

I stumbled upon my first Loloi MIK indoor/outdoor at a local store in SoCal, and I fell in love with it’s brilliance on so many levels.
Firstly, I can barely see the dog fur after a week which is a miracle, but it also vacuums up effortlessly. And even though it is an outdoor rug, the design is beautiful and fills our room tastefully like an expensive traditional indoor rug.

So I was desperately searching online to find more to use in the rest of our home, and finally found the matching ones in every size on this site. I’ve since ordered at least three matching runners and they’ve all been delivered promptly. Free shipping, no sales tax and I love the rewards program too!
The only tip I’d offer to other buyers using these inside on hardwood is you’ll want a rug pad to hold them in place if your pup does zoomies... but very sturdy otherwise.

Beautiful rug, good quality

Shopping online for rugs is a bit daunting because there are so many options and the quality can be a crap shoot. I'm happy to say that this particular brand produces a product of great quality for a good price (I purchased two loloi rugs including this one). I love the beautiful colors and design of this rug - modern looking but not so trendy that it will go out of style quickly. The colors are true to the images online.

The rug is comfortable with a rug pad underneath. It's not a very soft rug but it's still comfortable enough to walk on it with my bare feet. I purchased the 8x10 size to place underneath my king sized bed. The dimensions are perfect for my bed and the size of my room. Initially, the end of the rug curled up a bit from the packaging, but now it has flattened out. My only issue with the rug is the amount of shedding, which is manageable so far with routine vacuuming but a bit annoying when trying to place the rug.

The price was the cheapest on incredible rugs and decor that I found online, so it was a no brainier buying it here. The shipping was quick and painless (about a week). I have no complaints about the purchasing process and delivery. I have no experience with returns or exchanges from this site.

The rug is nice but it did not match the first one

The rug is nice but it did not match the first one I ordered. The red colors should have been coral. The colors were different . The blues have a block pattern. I was disappointed. The two rugs are in the same large room-dining table and living room. Then new larger rug is under the dining table and 10 chair, It is not obvious that they are not the same like the picture.

Good customer service

Rug was not quite the colors I expected, but will do...


Ordered this runner to match my larger kitchen rug that I purchased a few years ago. I was concerned that the colors might be a bit different due to the time lag. I was delighted with the exact match. Now my kitchen looks complete. Delivery was much quicker than predicted.

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