Customer Reviews

Absolutely perfect for my living room. Excellent customer service, very proactive and prompt delivery even considering the current corona-virus pandemic. I would definitely buy from them again.
Price was excellent.

The rug is far more beautiful than I expected and it feels great under foot! I am very pleased with this purchase and highly recommend.

Beautiful rugs and great company! Incredible Rugs are detailed and on time with your purchase. This was my second purchase from Incredible Rugs and am quite satisfied.

This company is delightful to work with & they do everything they promise. I have used them twice so far & will use them again in the future!

I purchased the 5x7 and 8x11 Touchstone Nore Grey rugs and couldn’t be more pleased. The quality and workmanship is perfect. I saw these rugs in person at a major department store but they could not meet Incredible Rug’s pricing, free rug pad and free delivery.

Beautiful, plush, quality and soft rug that works wonderfully in a modern room. Adds much needed color to brighten our living room. It is really a piece of art. The bright white patches are a tad lower than the other yarns which adds a textured look to the rug. I LOVE this rug and all the colors.

Perfect in terms of selection
Perfect ordering process
Perfect shipping and delivery
Perfect customer service and follow up!!!!

The Karastan Enigma Aura Desert 8 X 10 area rug and matching runners are exactly what I had hoped they would be! The colors are a match to their site image. The variegated tones speak to my golden oak hardwood floors and charcoal upholstery.
The non-slip rug pads have secured hallway runners. The surface is soft and very inviting to a bare foot.
Service from site shopping, to purchase, and through delivery - outstanding.
Kudos!

What a wonderful place to purchase area rugs and runners. Salespeople were very knowledgeable, helpful and professional. The quality of the rugs, runners and carpet pads I purchased were of fine quality. The colors and pattern were beautiful. If you’re looking to purchase area rugs, runners or pads Incredible Rugs and Decor is the place to shop. .

The website offers the ability to envision the rug in the room, which was REALLY helpful! I received an email with a delivery update, and the rug was made and delivered in a very timely manner. The product is perfect and adds a warmth to my living room.

I am very pleased with the quality and appearance of this rug. I believe Incredible Rugs strives to provide the best service possible for its clients. I purchased the above rug in 9'6" x 12'11" and I also bought a 3'5" 5'5" for my foyer in Karastan Spice Market Deir Acquamarine and I love the combination of the two contrasting rugs. I also purchased a better pad for the large rug. I highly recommend Incredible Rugs and I will definitely buy other products from this company.

The rug is so beautiful, colors are a perfect match to what is shown. Nice thickness and so very soft. We love it. The pad is very nice. So glad I upgraded to this pad.

I’d been looking for a rug that would tie things together in our living room. I was hesitant to purchase something on line. Customer service was great and suggested I get the smallest size to try in the room first, which I did. Since there was a sale going on, they held the larger size rug for me until I decided whether or not to purchase. I proceeded with the purchase of the larger rug after seeing the smaller on in our space. Once again customer service was prompt in getting information to me re: the return of the small rug and shipment of the larger rug. When it arrived, right on schedule, we placed it in our room and it is perfect!

The carpet color was exactly like the picture...great quality! This is the 5th carpet that we have purchased from Incredible Rugs and have not been disappointed or needed to return!

I recently ordered the Karastan Euphoria Monaghan area rug for my foyer and couldn't be more pleased! The quality is excellent and the colors coordinate perfectly with the Euphoria Eddleston Rug in my living room, which I ordered from Incredible Rugs and Decor earlier this year. The rug was delivered in just a few days and was carefully packaged to ensure that it arrived in pristine condition. I have recommended Incredible Rugs and Decor to several friends for their excellent prices and. customer service.

The quality of this rug is terrific and is a perfect compliment to our decor. Incredible Rugs was great to work with. The rug was ordered on a Saturday morning and arrived just 4 days later. Everything came as expected and the pricing was the best. I did have a question about a discount on my order and when I called Customer Service was informed everything had already been applied prior to me making the call. They were terrific to work with. I couldn't have asked for a better experience.

I will definitely be using them again in the future and will recommend them to my friends and family.

First time shopping with Incredible Rugs and Decor and the experience was excellent. When shopping for high quality rugs at excellent prices, Incredible Rugs and Decor is a trust worthy online retailer.

I’ve been looking for the perfect rug and I’ve found it. I’m a huge fan of WM. We even live in an Arts and Crafts home. A very well made rug. Feels good under your (bare) feet. Glad I found it at incrediblerugsanddecor.com. Ordering couldn’t have been easier. Appreciated the tracking information and updates. Actually received the rug 2 days earlier than expected. Love the sale price too.

So happy I found this rug through Incredible Rugs! Their price beat that of other sellers, they offered a free rug pad (which I actually used under another rug), and delivery was timely. I had seen the rug at a retailer, so had an advantage on matching colors -- but, for the most part it's true to the online photos. It is a very light cream (ivory) and the graphite is a a charcoal-grey. Very nice look!

Carpet colors matched the photos on website. Colors are varied, muted w nice touches of aqua to pick up the overall piece. Loved the feature on website which allowed an Online visual of the carpet in various sizes in a variety of rooms. Customer service, shipping and delivery great. Overall a very good experience with this company.

I have to admit that this purchase was a spurge item in our home redecorating, but it was worth every penny. This rug is beautiful. The pattern is striking without being too bold. The rug fiber is very soft. Service and delivery through Incredible Rugs were great. We had the rug about one week after ordering.

I am extremely happy with the blue Anastasia rug! I love the vivid colors and it goes so beautifully in my home. After searching for quite awhile, I was so excited to find this to compliment my family room. Incredible Rugs was very quick to ship it to me and it was well wrapped to protect it in the shipping process. Thanks so much!

I’ve been looking for several months for the right rug to finish my family room.
This beautiful Karastan rug did the job! The color and style gives a contemporary spin on the classic oriental rug. It’s also soft underfoot and we couldn’t be happier with our choice and our purchase experience!

The rug pad is the sturdiest and most dense one ever. It has added a great cushioning for my area rug. The quality is the best I have ever seen.

I researched rugs for a year & decided I wanted a Karastan rug. I found this beautiful rug on incrediblerugsanddecor.com & took a chance to order sight unseen & it is exactly like the photo & description!
I love it, it’s perfect !!
Great customer service & delivery was right on . Very satisfied customer !

So in love with this product and thrilled I ordered through Incredible rugs and Decor. Couldn’t beat the price and their customer service was outstanding! Thanks again!

We just love our rug, great quality

I was a little nervous ordering a synthetic rug. However - this rug is really thick, feels great under bare feet and looks beautiful. I really can't say enough about the quality both in the manufacturing and in the aesthetics.

Fast delivery, excellent customer service on the return of the samples.
The rug is beautiful just not the right color.

I’ve Been very impressed with the customer service I get with Steve and his associates. Amazing. Good old fashion service you don’t find anymore.
This rug is prettier in person than online. Highly recommend.

Timeless, classic, versatile, and beautiful high quality rug. And with excellent customer service!!

First of all the rug is AMAZING. I love the wide weave of this piece. The colors are gorgeous and matched the sample I bought perfectly.
Second of all, this company’s customer service is a triple A rating in my book. Everything from ordering, to answering questions, to returning items, they accommodate you with utmost courtesy.
I will not buy from anyone else.

The rugs matched the picture very closely. The pile is thick and with the mat underneath, the rugs are really comfortable.
Also, they arrived promptly and in perfect condition.