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Customer Reviews

Customer Reviews are a big part of what motivates us to provide incredible products and excellent service. We invite our Customers to share their thoughts after living with their products for a few weeks. We read every review and post them on their respective product pages. Below are some of the more recent reviews collected from verified Shoppers.

Based on 4817 reviews
Great product!

The Karastan "Down Under" pad is fantastic. My rug sits snugly on it and gives it some cushion. The rug lays flatter with the thicker pad and from previous experience, the rugs wear much better. This pad is worth the extra money!

Good rug

A quality rug with a good color scheme. It just took too long to arrive.


We loved our Rug it came on time and was beautiful.


This rug is soft - the colors saturated and deep. Just as impressive - was my experience with Incredible Rugs - I shop and purchase online fairly often. From start to finish this was the most efficient, detailed and professional experience.

Perfect solution!

I bought a recliner which sits on a tile floor in a room filled with high priced Oriental rugs. I needed just the right size and color to sit under the chair. After 6 frustrating mos. I ordered this rug w fingers crossed. It’s gorgeous! Perfect size, colors, vibrant, excellent quality. Wish it had come w a pad, but will order one. Would definitely buy from this company again!

Surya Athena ATH-5156 Area Rug
Dorothy (Muscatine, US)
Beautiful rug!

I was looking for a navy rug and this rug is a true navy. Just like the pictures show. I love the design as it gives my room some character. I had an issue with what I ordered and customer service was awesome with helping me with my changes. I would highly recommend Incredible Rugs.


Beautiful rugs. Very happy with the quality of the rugs. I purchased 5 rugs and they are all just what I hoped they would be. Quick shipping too

Kalaty Gramercy GR-679 Autumn Spice Area Rug
Kathleen W.T.r.i.p.e.w.I.n.f.m.p.r. (Tucson, US)
Couldn’t be happier

The rug is thick and the color is exactly like the picture.

Fast delivery , fair price, colors a little of from web . Great customer service .

Soft , seems well made , just can’t get the roll wrinkles out of it .

Great felt pad

Along with 2 rugs I ordered, I also ordered 2 Karastan felt pads. The pads hold the rugs in place well and gives a little extra cushion! One pad needed trimmed to fit the rug. It trimmed easily with scissors. I would highly recommend!!

Great service and Good Result!

Was a bit ambivalent about ordering a rug on line, but the experience turned out to be painless! I received exactly what I ordered and quite rapidly. I called the store with questions and the owner could not have been more accommodating.

Fast, beautiful, exceeded my expectations! Exactly as shown in pic! Great quality!

Love the rugs!


Happy we purchased rugs. Very nice!

Quick and easy

I bought this rug for a small hallway outside our bedroom. It is plush and soft but very blue. Not as much red as shown. This rug will bring much warmth and comfort this winter. I will shop here again.

We love, love, love our new area rug!

It literally took me weeks to make a decision on which rug to pick from your selection.
Finally pulled the trigger & chose the Loloi Owen Ocean Camel rug.
We couldn't be happier & I'm so glad of the purchase. Definitely worth the wait.
Looking at an entry rug now for another purchase.

They are perfect for our needs.

Thank you! It was worth the wait for the rugs. They are perfect for our needs.

Karastan Labyrinth Quentin Papyrus Area Rug
Enid G. (Palm Beach Gardens, US)

Muted colors, but has texture and has “personality” at the same time. It is a quality rug as you would expect from this brand

Luv this rug! Rich and beautiful!!

It’s perfect! Came pretty quick!

Beautiful blue and cream rugs

The rugs (one runner and one for the entryway) are just like the pictures online. The cream and light blue are prefect for my home. The rugs are well made with a short nap. I would recommend this rug!

Beautiful rug and as described

Shop with confidence at Incredible Rugs. It was an adventure purchasing an imported rug in they middle of the pandemic. Numerous delays might have caused concern, but Steve and has team were very responsive to emails and offered a refund at any time. All I can say is at was with the wait. My husband and I are extremely happy with our purchase. The pictures and description online w her very accurate and this is a wonderful addition to our home.

Absolutely LOVE this rug.

Thick wool & colorful. Pulls my whole room together. Makes me happy just looking at it! Never knew I would be so happy about this rug.

Second time with same rug, love it

Sturdy, colorful, subtle, and an excellent all-around rug. This is our second purchase of the same rug.

Chandra Ferno FER-12602 Area Rug
Jill D. (Santa Barbara, US)
Perfect living room rug

This New Zealand hand tufted wool rug is absolutely wonderful. The color is a deep burgundy and the thick weave is beautiful.

Dynamic Rugs Torino 3327 Navy Area Rug
April S. (Minneapolis, US)
Very good quality, very soft.

The rug is pictured accurately. Very soft and absolutely no shedding. Very happy. It’s worth the money.

Lush and beautiful rug!

This Karastan rug is gorgeous and a beautiful focal point in my living room. The colors are rich and the texture is soft enough to roll around with my toddler. I love that it was fabricated from post-consumer recycled plastic bottles, too. That is an added bonus.

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