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Customer Reviews

Customer Reviews are a big part of what motivates us to provide incredible products and excellent service. We invite our Customers to share their thoughts after living with their products for a few weeks. We read every review and post them on their respective product pages. Below are some of the more recent reviews collected from verified Shoppers.


Based on 7887 reviews
Perfect Rug

I ordered this rug for my dining room 1 week before Thanksgiving and they were able to get it to me the Sunday before! It is a lovely rug and it fits in my dining room just perfectly. Great service, great products. I will be back to get additional things for my home.

Beautiful Runner

We love our carpet runner.

Rizzy Southwest SU2009 Area Rug
Virginia B. (Gilbert, US)

Well made rug. Very plush. Love the vibrant dark red color. Perfect for our space

Karastan Euphoria Newbridge Brown Area Rug
Kathy C. (Saint Joseph, US)

I have purchased several sizes of this rug. Love, Love Love! I purchased two additional rugs the next size bigger. I received one of the rugs within days and am awaiting the second half of this latest purchase.

Karastan Elements Odin Multi Area Rug
Nicole W. (Leawood, US)
VERY nice rug!

This rug was much nicer than I was expecting: beautiful, vibrant colors... very soft/plush... what's not to like!

Karastan Estate Gloucester Blue Area Rug
Renness L. (Cambridge, US)
Beautiful rig

This rug is gorgeous and arrived in time for Thanksgiving family gathering. Everyone commented how pretty it is under our new dining table. I will add it is much lighter than the photo online, but we love how bright it is with the wood table contrast.

Really nice rug! Balance of beauty, style, and quality!

I love this rug, it's design and coloring is a great interest point in the room but not loud at all, it's very much neutral with the right amount of being interesting. It's the perfect balance of quality and style! Highly recommend!

Love these pads for my Karastan carpets.

Just what was described.

Karastan Enigma Continuum Smokey Grey Area Rug
Paramjeet R. (Sacramento, US)
Great product!!

The rug is beautiful and So comfortable.

Loloi Zharah ZR-11 Blue/Multi Area Rug
Gary S. (Scottsdale, US)
** Beautiful Rug **

The rug is a very comfortable & beautiful course weave with long thick tassels. The actual rug turned out to be prettier than we were expecting. The stock photo seemed to emphasize the greenish hues but the actual rug in the room seems to emphasize the bluish hues. The blues worked better with our room so we were very happy. The rug is being used in a bedroom of a recently renovated old adobe home. The rug is perfect for the bedroom, softening and warming up the feel of room, and brings a smile to your face when you walk in. :-)

Great Experience

The 8x10 rug is perfect for our dining room. Love the colors! Wish it was full color and more vibrant, that is my reason for marking a 4 out of 5 rating. Didn't realize rugt was faded intentionally. This is my third Karastan rug. Kaleidescope integrates with my Spice Market rugs in the house. Pads I ordered arrived first then the rug.

Surya Santa Monica SAC-2304 Area Rug
Paul D. (Midlothian, US)
Just as we had hoped

We searched over thousands of rug styles before our "Eureka" happened for both of us at the same time. This rug had the perfect combination of colors we had been seeking and all designed with a fresh modern take that doesn't dominate the space it's located in. The carpet is pretty plush, though I would have liked more thickness and plushness personally, and using the 1/4" rubber backed felt pad enabled a more plush feel for certain. We got the rubber backed pad, and placed the pad felt side down, since we have Luxury Vinyl Plank flooring throughout which is sensitive to rubber materials. It holds the rug pretty well. We are still waiting for the rug to "flatten out", as it is still curling as the corner and "short" edge, causing a tripping hazard, which I havet negotiated multiple times already. We've weighted the edge using a stepladder on its edge, and it seems to make it lie flat, but when lifted after an overnite stint, the rup still curls a bit, maintaining that negative potential . Any suggestions would be appreciated.

Thanks for your feedback, Paul. We're delighted to hear you are happy with your new rug. To fix a stubborn curled edge or corner, simply 'reverse roll' the curl backwards with your hands, hold it firmly for a few moments, then release and it should flatten. Repeat if needed. Also, in time, it will flatten on it's own, as well. Enjoy!

I absolutely am in love with my Rugs... I love the colors I love the textures they're wonderfully made i'm just ecstatic.

Color, pattern, quality and service

The images and description proved to be very accurate. Having ordered a small version to get a real-life color check, I was so please that I moved ahead with ordering the larger carpet immediately. The representatives were incredibly knowledgeable and helpful.

Great service, gorgeous product

We are thrilled with our beautiful rug! It fits perfectly in our living room and really makes it comfortable an welcoming. I shopped for several months to find just the right rug and am happy to say this was the best choice.

We loooove the rug! Excellent quality!

We loooove the rug! Excellent quality!

Surya Trabzon TBO-2302 Area Rug
Susanne S. (Denver, US)
Beautiful rug!

I ordered the rug and was pleasantly surprised that it was even more beautiful when it arrived! Quick delivery was an added bonus! I definitely will order through this site again!

Surya Talise TLE-1005 Area Rug
Diane C. (Kingsport, US)

We ordered rug thinking it would match new furniture we had on order. Furniture was on backorder and finally arrived today and rug colors are totally off. There is a lot of darker brown areas compared to online picture. The rug is very well made, but colors are not attractive. This was first time I have ordered a rug based on picture and I totally made a bad choice. I am unsure now what to do with rug as my return window is over.

Beautiful, unique rug

Very nice quality: the pile is dense/thick... vibrant colors... love it!

I absolutely LOVE my new Kharma 807 rug! The colors were perfect and true and I had to have them match my plaid couch and green chairs in my living room, we had new wood floors put in and this rug just tied everything together and even my husband loves it!!! Thank you Thank you! I had an incredible experience buying this rug from you and will continue to order from your Company, the quality of the rug was superb and loved getting the free rug pad to go with it.... Love this rug.... Julie

Surya Athena ATH-5156 Area Rug
Justin C. (Sarasota, US)

A little tentative when deciding to buy a rug on-line, and I had questions about return policy, delivery time, etc. Called Incredible Rugs' 800 line expecting to most likely speak to a third party call center somewhere; instead, Jennifer answered and explained that she was sitting there in the store in Texas. She couldn't have been more helpful. She answered every question I had, and everything she alluded to came true. This beautiful rug was delivered on-time and in perfect condition. The rug is gorgeous and is perfect in this room. You should not hesitate making your purchase from Incredible Rugs and Decor.

Safavieh Antiquity 64 Dark Blue/Multi Area Rug
Martin a.C. (Mount Prospect, US)
Wonderful Rugs!

We ordered our new rugs just before Thanksgiving. The colors and patterns are wonderful! They complement our family room / kitchen area colors perfectly. They draw in your eye, but do not distract.
We love the sale price we received on these 2 rugs and appreciate the wool construction and thicker texture! We love Incredible Tugs and decor! thanks so much!
Marty S.

Dalyn Fresca FC1 Putty Area Rug
Dana I. (South Lake Tahoe, US)

I love this rug so much! It fits our rustic cabin well with its colors and pattern. The rug is soft and will hide dirt/stains well. I actually bought a second smaller rug so I could highlight another nearby area to the living room! Looks great!!!

Karastan All Felt Pad for all hard floors
Margaret R. (Cranbury, US)
Works Great

T.he felt pad helps with a great feel underneath an area rug. It is definitely worth the price

Surya Fargo FARGO-110 Area Rug
ellen P.M. (Pepperell, US)
Fabulous Color ...

Have a new sofa slipcover and wanted a rug with some pizzazz and this rug fits the bill in my opinion ...
Brightens up the room, brings out the color in my curtains and just cheers me when I walk into the room.
Other than a loose loop (which we fixed) the rug is perfect and if you ever make a runner would love to know.


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