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Customer Reviews

Customer Reviews are a big part of what motivates us to provide incredible products and excellent service. We invite our Customers to share their thoughts after living with their products for a few weeks. We read every review and post them on their respective product pages. Below are some of the more recent reviews collected from verified Shoppers.

Based on 1509 reviews

I have this rug in 2 sizes. It’s made very well and the colors are beautiful. Slightly muted blue, teal, plum. I love it.

Looks great, Karen! Thanks or sharing. Enjoy your new rug!
Beware - rug is woven very large and loose

Does NOT look like the pictures! I knew it was “woven” but the size and loose nature of the weave was much “bigger” in person. Definitely NOT for anyone with pets! I also question how it will wear, given the weave.

The colors are beautiful and I wish i could find another with the colors but “flatter” /more “tightly woven”.

I called customer service, who was helpful in getting me a return authorization, but wouldn’t give me a free one given the issue.

Don’t settle for less

This is the softest, most plush pad you can find! We just purchased an 8 x 11 rug and this pad transforms the look and feel of the rug! Couldn’t be happier and it’s wonderful on your feet.

Very, very pleased

Very, very pleased

Nice rug

I like the rug, it is very soft and well done. The red color was more toward burgundy than a true red but I decided to keep it

Super quality

My family has had Karastan 700 series rugs for decades and they last that long without showing any wear. This Spice Market rug has the same quality. And, the price is great. I cannot recommend this rug enough. What a quality product. It is great to walk on with bare feet.

Jaipur quality

We have four Jaipur carpets throughout our home and love the quality. They are thick (we never need to use a pad) and luxurious. We just completed our bedroom with two 8' x 2.6' runners for the sides of our bed. Beautiful! Great product - good pricing, and fast delivery!

It is not the colors I had hoped for. It’s a little dull.

The product is fine. But just not right for the room. It’s too difficult to return so will have to learn to live with it. Another reason not to order without seeing it first.

William Morris rug

I’ve been looking for the perfect rug and I’ve found it. I’m a huge fan of WM. We even live in an Arts and Crafts home. A very well made rug. Feels good under your (bare) feet. Glad I found it at Ordering couldn’t have been easier. Appreciated the tracking information and updates. Actually received the rug 2 days earlier than expected. Love the sale price too.

Thanks for your review, Denise. We're delighted to know you are enjoying your William Morris rug. We are fans, as well. Hope to hear from you again, soon. Enjoy!
Excellent customer service

Quality carpet at a cheaper price than local carpet for same exact product

Thanks for the feedback, James. Great to hear! Enjoy your new rug!
Pretty rug, but it is made of viscose (not listed in the details)

Please be aware that this rug is made of viscose, which always has a beautiful sheen, but the minute you get water or any liquid on it, it will damage the rug.

Thanks for your review, Jennifer. The Details tab on the product page has material and care instructions. Blotting any liquids is key to keeping the rug looking great for years. Also, consider a stain protectant (made for viscose) so liquids will simply 'bead up' on the surface, making cleanup a breeze.
Good quality rug, but the color on the website is inaccurate

This is a very pretty rug, but the color of the sample I got looks almost like a yellowish chardonnay color. It does not have brown tones, as the pictures suggest. Definitely sending it back.

The perfect last piece

Buying a huge rug online is a bit intimidating but the folks at Incredible Rugs really make it so very easy. First and foremost, the pictures and colorations are pretty darn accurate and true and that is probably the #1 concern we all have about buying sight unseen. But to make it even better, their return policy is so easy, should you have to return is really takes all the fret and worry out of the whole deal.
I looked and hundreds of rugs online and was positive the Nourison I choose would be exactly what I wanted. And it is, absolutely could not have chosen better. My husband just stood in disbelief and marveled how just one piece could make the room come together and when he asked how I knew, I simply told him Incredible Rugs would back my decision up and I knew my choice was going to be okay !
Next up the dining room . . .

Great to hear, Susan. Thanks for your helpful review and kind words. Enjoy your new rug!
very nice rug

I ordered two 8' runners and they are perfect for my needs. The quality is very good and they look beautiful in my house.

This rugs sheds like crazy

I have bought 3 rugs recently from this company and the other two were exactly like the picture (color & pattern), but this one was very disappointing from the onset. The colors are very muted, and it sheds like crazy.

Beautiful and genuine

Happy w my second rug of same brand
Free shipping and best price on this website

great experience!

We just completed an extensive remodel of the basement of our 100 year old home.
Having enjoyed Karastan wool rugs for years in our home, I was unsure how I would feel about anything but wool rugs.
The rug is soft and well made with great binding.
This pattern was suggested by Incredible as an option to coordinate with another Spice Market pattern as I wanted a more casual coordinated look; it looks terrific!
thank you!

Great to hear, Carole. Thanks for your review. Enjoy your new Karastan!
Love this rug!

This rug is so beautiful with a vintage look lots of colors but subtle.
I love the texture and the finishing stitch used gives it a very nice touch.
If I could put this rug in every room I would.
I thought it would have cost so much more so worth it!
Great company to work with very helpful.

Lovely product

I like the rug very much, looks great installed. Karastan makes a quality rug. I was pleasantly surprised that delivery was so swift after ordering, barely 3 days!

Your new Karastan rug looks great! Thanks for sharing. Enjoy!
Satisfied customer

This rug pad is a quality product. It would have been more convenient for the pad to be slightly smaller to make it unnecessary to trim the pad for a 8x11 rug.

The rug was absolutely perfect. Exactly as described.

Customer service was exceptional every step of the way! Would order again from this company!

Thanks for the kind words, Leanne. Enjoy your new Loloi rug!
Very pleased with Karastan quality

I have wanted a Karastan rug for years. The tight thick cushion of this rug feels so comfortable at the sink. The discounted price and rich appearance make me happy.

Thanks for your feedback, Elaine. The Levant rug is a beauty. Enjoy!
Great rug!

So happy I found this rug through Incredible Rugs! Their price beat that of other sellers, they offered a free rug pad (which I actually used under another rug), and delivery was timely. I had seen the rug at a retailer, so had an advantage on matching colors -- but, for the most part it's true to the online photos. It is a very light cream (ivory) and the graphite is a a charcoal-grey. Very nice look!

Great to hear, Jacque! Thanks for your feedback. We hope you enjoy your new rug for years to come!
Perfect...All the Way Around!!!!

From A to Z, this was such a perfect transaction! 1st, the website was easy to navigate and I found a rug I could not find elsewhere. 2nd, I asked for a coupon code and received!!!!! 3rd, the rug arrived quicker than I anticipated. 4th, the rug itself is perfection. The colors and quality are just what I wanted. AND I received a rug pad at no charge. This is just as gorgeous in person as it is on the website and fits into the design just as I had hoped. I am always concerned that a rug won't lay flat but after two days, it's flat as can be. Really satisfied with everything!!!!

Looks stunning, Susan. Thanks for sharing your helpful review and positive feedback. Enjoy your new rug!
I love these rugs.

They are just what I was looking for for my Craftsman Bungalow house. I ordered the smallest ones just to see but I will be ordering larger ones. They are thicker than I thought they might be. I am really glad I found them.

Thanks for your feedback, Joyce. We're delighted to hear it! Enjoy.

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