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Customer Reviews

Customer Reviews are a big part of what motivates us to provide incredible products and excellent service. We invite our Customers to share their thoughts after living with their products for a few weeks. We read every review and post them on their respective product pages. Below are some of the more recent reviews collected from verified Shoppers.

Our products are currently rated 4.8 out of 5 based on 356 reviews.

Based on 356 reviews
GREAT rug!!

Rug is wonderful quality. The color is lighter than appears in picture.

Luxurious and Rich Rug

This is the 2nd rug I purchased from IR&D. This rug is beautiful. I have it in my living room (9'x13') and it really pulled the room together. The colors (dark and light blue, beige and taupe) come together in a beautiful design that would work in both a feminine and masculine room. IR&D maintains great contact to provide information regarding shipping and projected arrival date. Prices are competitive and you get free shipping and a free rug pad. Great value.

Thanks for your feedback and kind words, JoAnn. It was a pleasure working with you and I hope we hear from you again, soon. -Steve

I purchased 2 rugs from Incredible Rugs & Décor ..this one was for my bedroom. After shopping around a long time I found this rug at a retail store but then found I could get free shipping and a free rug pad with my order. Any savings is welcome! The rug is gorgeous & luxurious. Communication regarding shipping status was great and when it arrived it was nicely packed. I love the rug and would recommend IR&D to anyone looking for a rug on-line.

Love the colors

I think this rug looks very nice with my cabinet colors, however, it's not very comfy to stand on.

Hi Gail. Thanks for submitting a review. The Loloi Aria is a great looking rug and, lucky you, to get one of the last pieces available. If you want more cushion, the thick rubber/felt pad (linked below) would perform very well under this rug. Use your Reward Points for a discount on the pad, whenever you're ready. Thanks again and Enjoy! -Steve Link to rug pad:
Oriental Weavers Pasha Rug -5 Star Rating

Wonderful product, Service, & Prompt shipping, plus added benefit of free matching sized pads at certainly a reasonable price. Thanks!


The rug was described accurately and was delivered in a timely manner. The quality of the product is outstanding.


Fast delivery....easy ordering...different rugs than other sites

nice rugs but vary

I bought three different sizes and all three are somewhat different in color and small details of pattern. there should be more consistency with handmade rugs from india.

Love this rug!

This rug will coordinate with most any color. The runner is stunning in our hallway with brown wood tile floors and revere pewter walls and coordinates with different living room and entry rugs as well. My only wish is that it was just a tad wider and had some additional length options as our long hallway could have taken another foot or so.

Came wet

Looks great on the floor. Pretty soft, but when it came it was very wet.
Would give it 3.5 stars if I had the option.

I'm sorry to hear the rug arrived wet. Fortunately, the poly material should dry out with no problems. If you have any issues, just let us know and we'll get it corrected.
Great companion piece for another Dalyn modern greys rug.

Rug came quickly and, although different, coordinates well with a rug in an adjoining room. I was surprised to see that the 3x5 size consisted on only two very large patterns of the green surrounded by grays--thought there would be more, smaller patterns but the rug does work and I'm coming appreciate it the way it is.

Excellent service, fast delivery. Best of all sites.

Excellent service, top quality rug. colors as shown on web page.
Searched for weeks and shopped many rug sites.
This is where you want to shop if you want to be satisfied.

Thanks Tom. We appreciate your kind words. Enjoy your new Zahra rug. It's a nice piece. -Steve
Beautiful plush rug

We love this carpet. Getting lots of compliments on it. My daughter loves how fluffy it is and it looks so nice in her room.


Rubber Anchor II Natural Rubber Rug Pad for wood floors -Thin

Great Quality and prompt shipping

I had actually ordered this same rug from a chain furniture store. It arrived stained and used looking so I returned it. I looked online and found the exact same rug from Incredible Rugs and Decor. I am so glad I found this company. I would not hesitate to order another rug from them. The rug arrived in perfect condition and in a timely manner. The quality of this rug is great for the price point.

Love it!!!!

Our large Karastan arrived yesterday! Delivered nicely by Old Dominium Freight company. Wanted to let you know. Love it!!! Expecting our three smaller rugs coming UPS tomorrow.


Artistic Weavers City Park Lauren AWCP3065 Area Rug

Katherine A

I love my new rugs! Steve was very easy to talk too! Rugs have great color. We have western family room they are perfect!

Love this Rug

I first noticed this rug in my local department store. The price at Incredible Rugs and Décor was much better. The product arrived as scheduled. The service was great. I was decorating my family room and needed a rug to compliment my grey sofa. This colors in this rug are perfect. It has many beautiful shades of blue, green, and purple color which work well with grey. Soft shades of color not too bold. Selection of accessories to complete the room was easy because of the colors in the rug.

Need help on Father's Day Gift

It was wonderful experience talking to Steve! Everything he promise happen.
I originally bought the rug from RC Willy they put on back and never full their promise!
I would call and they had no answer! After a month I cancell the sale.

Thanks Katherine. The rug looks terrific! We love the Spice Market rugs. -Steve
Took a while to ship, but worth the wait

The rug took a while to leave the warehouse, but Steve was very communicative during the process. Once the rug arrived, it was perfect - very soft to the touch and the colors are vibrant!

I'm glad you are happy with it. Thanks for your patience on this one. Looks great in the room!
Look stunning, lacks comfort for the luxurious price

The color of this item is just as pictured and can go between lime and olive (leans more olive) The pillow cases and inserts come packaged separate. the cases are very well made with invisible zippers. The inserts are average. The reason I give these a three star is that they are stiff and scratchy. IF i were purchasing these purely for aesthetics, they would have gotten 5 stars for looks. if you want something loungy and cushy, these might not be the ones.

Somehat disappointed.

Color is very different than website. Also, I used mild detergent and water as directed to clean the rug. Unfortunately, the rug lost quite a bit of color.

Thanks for your feedback, Susan. I would suggest you only use 'dry cleaner' products on jute rugs. Fortunately, any color loss is pretty easy to recover with some liquid dye. Test a small corner, first, or just let your local rug cleaners handle it. -Steve

Great colors and quality excellent!

Beautiful colors and such a well-made rug

The photo on the website doesn't do this rug justice. It's even nicer than the picture. The colors are great, and it's thick and seems very durable. I've bought several rugs from Incredible Rugs and Decor and am pleased with their service and fast delivery, as well as their large selection of beautiful rugs.

review of Nourison Gemsstone Fire Opal Rug

We were very disappointed only because it wasn't depicted well at all on the monitor. The colors were pink and purple, which would have been beautiful in a bedroom but not in a living room. It is a very well made rug, a nice feel to the depth of the pile. we would highly recommend this rug in an appropriate room.

Lesley E Sullivan
Chelmsford, MA

Thanks for your feedback on this rug, Lesley. Tammy and I are going to send you a list of some other good color options for your consideration. We'll have an email for you very soon. Thank you. - Steve
Somewhat Disappointing

I was somewhat disappointed in this rug. It is much thinner than I expected it to be. It also shows footprints and vacuum cleaner marks, which I was not expecting in an area rug. The colors are pretty close to the picture. However, the picture shows it much more of a wine color---than the red color of the actual rug. Overall, for the price it's an okay rug. I bought this one because I wanted a larger rug (and the rug I wanted was discontinued). The previous rug I had was a much better quality, which is perhaps why I am not entirely satisfied with this one.

Rich in Color

The ordering experience was perfect. I have Mexican tile in my den/bar area and needed a beautiful entry rug . The quality of this rug is top notch and the colors arevivid and perfect for the tile. I couldn't be happier with the rug and Incredible Rug and Decor Company! Thank you!

Looks great, Cathy. We LOVE the Spice Market Saigon rug! Enjoy!
...Spectacular transitional design...

I ordered this rug based on Karastan's reputation for quality wall-to-wall carpet. Was very pleasantly surprised when
the ordered rug turned out to have a spectacular transitional design, was very well made, and arrived lightning-fast.
I bought three other rugs from Incredible Rugs at the same time, all arrived with matching rug pads within five days
of placing the order. The customer service is wonderful. Steve spent a great deal of time showing me different rugs
and explaining their thickness and suitability for my particular needs. Enthusiastic recommendation of this company.

Great to hear, Laura. I enjoyed working with you. Looking forward to hearing your feedback on the other 4 rugs! :) -Steve
Gorgeous rug! Great value.

Bought this rug as runner on my steps with 3 matching rugs in my call. Pattern is gorgeous. Feels so plush under feet (bought Jazzy padding as well). Great value.

wonderful rug

this runner is absolutely gorgeous, more beautiful than the photo. it is thick and soft, wonderful to walk on and look at. it totally fulfills the purpose we bought it for as well.

Worth the wait!

I saw this rug online and wanted to buy it, but it was going to take about 8 weeks to get it. Well, I'm glad I waited, it is beautiful and definitely worth the money and wait. Thanks too to Steve who helped me get a discount code to get 20% off. Love this rug and Incredible Rugs and Decor!

Looks gorgeous, Debbie! Thanks for sharing the photo. I enjoyed working with you and hope to hear from you again, soon. Enjoy your new rug! -Steve

Great quality! Color is exactly as depicted on internet and perfect for our room.

As promised - and more!

This rug is happily living in my office. The colors and pattern are true to the photo online and provide the slight quirkiness I was looking for.
What impressed me most, however, was the phenomenal customer service that I received from this company. It is by far the best online shopping experience I have ever had - from the functionality of the website to the responsiveness, professionalism and patience of the staff and the customized and on time delivery of the rug.
Incredible Rugs and Decor is a model for how online commerce should work.

So glad the Pantone rug worked out for you and thank you for the kind words. -Steve
Oriental Weavers Andorra 6845D Gole/Brown Rug

I had bought a small area rug for my front door at Home Goods that had colors in it that went well with my colors in my living room. I looked at the back of this rug and there was a label stating it was from Oriental Weavers and the name of the rug was Andorra 6845 so I went online to see if I could find the same rug in a larger size. The rug came up on Incredible Rugs and Decore Website. I wanted to order it but kept putting it off because I was afraid it wouldn't go with my decor and didn't want to have to deal with sending it back if I didn't like it. . I finally placed my order on Mothers Day because they were giving a 20% off discount if ordered the weekend of Mother Day as well as a free rug pad.. I am so glad I ordered this rug. The colors go with my decor and the rug is so plush. I love it and cannot stop raving about it. I have 2 dogs and they love it as well. I was very pleased with the service I received from Incredble Rugs and Decor - they kept me abreast of where the rug was in transite and it arrived on the day they said it would arrive..Overall, this was a great experience and I will do business with Indredible Rugs and Decor again.

Thanks for your helpful review, Susan. The Andorra rug is beautiful. So glad we were able to accommodate your needs.
Gorgeous rug

We loved the 2x3' sample of this rug so much I'm ordering the 8x10' for our living room. The rug is thick, soft, with tight hooked loops. Feels great on the feet too! The best part is that it's a solid color but the subtle variations in the blues give it interest without competing with other patterns/colors in the room.

beautiful, rich dark color

Loved this color and the warmth and quality of the wool. It just turned out to be too dark for our living room. It's a very soft and thick rug that feels nice on bare feet.

beautiful but unusual antiqued pattern

This is a beautiful quality rug that felt super soft on our feet! We got a small size to try it out and the "antiqued" pattern, which is intentionally faded across the pattern looked odd in our modern room. Just be prepared to embrace the faded aspect of this beautiful pattern too.

Terrific rug

Good clear colors, tight weave-love the rug

Extremely happy with my purchase

They arrived quickly and they look more beautiful than we had expected.... extremely pleased with your company and my rugs!!

Thanks Kristie! We're delighted to hear that you are happy with your new rugs. The Kharma rugs are very pretty. Thanks again!
Gorgeous area rug

Thick pile. Deep navy and gray. A beautiful rug. Very happy

The room looks great, Kathryn! We love the Greenwich collection. Great choice!
Very happy.

Very happy with the Karastan rug! Very helpful customer service when I called with a question. I would definitely order again. And the price was the best I could find!

Thanks Janet. Enjoy! :)
Always a pleasant shopping experience. Friendly customer service. Thank you.

Beautiful rug. Very soft on your feet. Looks great in my dining room.

Thanks Vicki. It was a pleasure working with you. Enjoy your new rugs!

I absolutely love this rug! Art on the floor! When I walk in the living room I instantly feel happy with this rug. Everyone loves it!!!!

Need to ship pad before or with the rug

The 9 x 13 rug is still not flat after a week. There are still many large waves and bumps. It is taking a long time to lie flat. It seems like it would make sense to send the pad at the same time s the rug or before since the rug will have to be lifted up again.


After seeing my rug in a furniture store, I decided to research it and found it on incredible rug website. I simply love it. Was shipped asap
and was very well wrapped to keep it clean. Will definitely be ordering more from them. The price was excellent.

Happy customer

I am very pleased with this rug. It's very high quality and matches perfectly to my living room.

Nice Rug

I love the silvery gray. You will need a rug pad .

5 stars all the way.

Product,service and delivery all the best.

Thanks Mark. Happy to hear it!

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