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Customer Reviews

Customer Reviews are a big part of what motivates us to provide incredible products and excellent service. We invite our Customers to share their thoughts after living with their products for a few weeks. We read every review and post them on their respective product pages. Below are some of the more recent reviews collected from verified Shoppers.

Based on 438 reviews
Love it. Looks perfect in my foyer

Love it colors were perfect looks great in my foyer

Thanks for sharing, Carolyn. The Remy rug is so unique. Enjoy! -Steve
Love, love, love my Rubber Anchor II Natural Rubber Rug Pad ! ! !

This is the best rug pad ever. Works perfectly under my beautiful new Kataly area rug on a hardwood floor. Will be ordering more pads to replace rug pads I now have. Will also be purchasing a new area rug for kitchen area and will definitely put a Rubber Anchor rug pad under it. Thank you Steve, for all your expertise.

Thanks for your feedback, Lou Ann. Yes, this pad is great under thin rugs where maximum grip is needed. Glad you are happy! - Steve
Beautiful shag rug

A great shag rug . Beautiful colors ... as nice as I expected. Dark in some pix, the deep purple tones bring a warmth, the turquoise a lightness accented by the luster of the filaments. The length of the fibers makes the colors work so well together This rug makes me smile. Looks good with my peacock blue daybed.

Great review, Marina. Thanks for sharing. Such a nice rug!
Very positive experience with Incredible Rugs and Decor

This was the first time I had ever order rugs or home decor on line.
My Oriental Weaver rugs were excellent quality. The customer service was great. Will order other products from Incredible Rugs and Decor.

Thanks DeAnn. We're glad to know that your first experience was a success. Hope to hear from you again, soon.
Love My Rug!!

We recently installed new flooring in our kitchen/dining area and were wanting a rug under our dining table that would compliment all our furnishings. When I found the "Incredible Rugs and Decor" website I knew it was the right place to shop. Our Amer Luxor rug turned out to be perfect! It's absolutely beautiful and a very high-quality product! Also customer service is excellent! They promptly helped with all questions and I was also very pleased to purchase the rug with the price match they advertise. Great shopping experience. Thanks!


Not only were the price great but the customer service was OUTSTANDING. When a problem arose on our order they were quick to respond, attentive and more then met my expectations. Would look nowhere else for future purchases. Great job!

Beautiful rug with vibrant colors.

The colors are much warmer and more lush than the photos. Texture and plushness were an added bonus. It is a beautiful rug adding much to a wood paneled library

Rug quality is good; beware of color

I had to return the rug as I was expecting a gray on the ends with a taupe color in the middle as pictured. The rug was all gray. 5 stars for quality, 0 for color accuracy. Incredible Rugs and Decor was fantastic about the return.


I truly love these rugs. They are made with such care and excellent workmanship. I highly recommend this Company!

Great rug

I love my new rug. The quality is good and the colors are exactly as pictured. I highly recommend.

Looks incredible, Anne! Thanks for sharing!
Beautiful rug!

This is a lovely rug, and the customer service was wonderful. Great shopping experience and terrific product!

Very nice, Sharon! Thank you for sharing with us!
I found the rug to be perfect for the colors I was wanting to match in the room.

I had been looking at this rug for some time. I reviewed it at a number of on line sites and retail rug stores. My concern was the description of the produce as having blue which I did not see in any of the photos. Steve from incredible rugs and décor suggested I get the smallest rug to confirm the colors. What is referred to in the manufacturer's description as blue is very dark and can pass for black which is what I wanted. The rug goes well with the color scheme in my room. I intend to order the larger rug and I can use the small one I have as and entry way rug. It was good working with Incredibile Rugs and Décor and I intend to work with them again.

Glad to hear that the sample was helpful to you, Donald. Holler if you need any help putting together your next order. -Steve
Exactly what we were looking for!

Unsurpassed customer service. Unhappy with the first rug we ordered but, we returned it with little effort and ordered this one. The pad and the carpet arrived on the same day within 30 minutes of each other.
Steve and his staff were incredibly helpful. We will certainly order from this company again.

Looks great, Debi. I'm happy that you are enjoying it! Thanks again. -Steve
Wonderful and excellent customer service

I couldn't be more happy with this company. Thank you so much

Thanks, Renee. The rug looks great!
Wonderful and excellent customer service

I love this rug and had been looking for it to go with the rest of my pcs I had bought yrs ago

Well worth the investment

I just purchased a rug and rug pad through Incredible Rugs and Decor. I did some shopping and this was by far the best deal. The JazzyFloor Luxury reversible rug pad is just that... Luxurious. The rug that I purchased has a pretty short nap or pile with the rug pad it feels like a very plush surface. Very happy with the product and will only purchase this rug pad for future purchases.


I am thrilled with this rug. It hovers between traditional and contemporary. The wide variety of colors lends it a ton of versitility for someone like me who likes the boldness of color and has an eclectic taste in furniture. I love everything from mid century, traditional, to contemporary furniture and this rug does a great job of grounding my decorative pallet. Being a stickler for quality I was concerned about the shortness of the nap of the rug and that it is made of sythetic fiber. But I purchased the two sided luxe jazzy floor rug pad... Well worth the investment. The rug feels plush and soft underfoot. I am 100% satisfied. I only wish it was bigger!

Great review, Chris. Thanks so much for sharing your feedback. The rug looks great!
Not happy with this product.

This product while the right look sheds constantly. Because it is so thin I'm afraid this will wear right thru to the backing in a short time. At this point we are most likely to return and find a better product.

Thanks for your feedback, Thomas. Please know that shedding is a natural characteristic of all wool tufted rugs and won't affect the durability or lifespan of the rug. You should vacuum the rug thoroughly during the initial break-in period (1-2 months) then the shedding will eventually dissipate. I've extended your return period to 90 days, so you'll have ample time to evaluate the rug in your home. Just let us know if you decide to return it in that time period and we'll send return instructions your way. Thanks again. -Steve
My easiest color coordinating pillows, with top of the line fabrics !

I was lucky enough to find just the right rug at an unbelievable savings through Incredible Rugs& Décor, to then be able to look through their amazing inventory of pillows to compliment my rug and furniture at the same time. It couldn't have been easier, because with any question I had I knew that a phone call away was 1 of the many qualified representatives to explain and even make suggestions that I never would have thought of! My Chandra pillows are a wonderful smooth feeling you get with a linen fabric. There's no mistaken the care you receive even buying pillows from Incredible Rugs and Décor.

Thank you for your kind words, Lesley. You've been a delight to work with. -Steve
I'm very happy witht his rug!

I'm very happy with this rug!

Fantastic Rig!

I absolutely love this rug. The colors are exactly as shown. The quality is excellent. We are also planning on ordering more from this line for another area of the house. Customer service and shipping was also superb.

Thanks for your feedback and photo, Lisa. Enjoy!
Quality was very good...

I returned this rug. Quality was very good & exactly what I was looking for but the color didn’t work for me.

Lovely Rug & Best Customer Service Ever

This is a pretty rug, and really nicely made. The color ended up being lighter and less intense than I'd been looking for so I didn't keep. it's a bit boho. The customer service in returning this was exemplary. I highly recommend this company for the quality of service and the excellent prices & inventory.

Thanks Cheryl. We appreciate your kind words.
Awesome rugs-very happy

The rugs look incredible with my decor-very happy!

Thanks Laura. So glad you are enjoying your new rugs!
Absolutely love my dining and living room rugs!

My rugs are stunning and complement my decor!

I absolutely love my rugs-my dining and living room look elegant!

Everything is stunning-excellent experience!

The process was friendly and easy to accomplish.

This rug has been returned for a lovely wool Karastan. The process was friendly and easy to accomplish.

Great experience

Calvin Klein CK11 Loom Select Pondicherry LS13 Granite Area Rug

This rug is beautiful and feels good to walk on it.

The service and follow up on the order is unparalleled. I was not required to contact Steve on this order. The delivery was timely and the purchased price was unbeatable.

Although the color of the rug displayed online was not accurate, the color was grey and this is the color I was looking for.

I am impressed with both service and price. I plan to buy additional rugs from this company. Thank you for making this very pleasurable shopping experience.

Thanks for your feedback on the Calving Klein rug, Kiran. Enjoy!
Pretty but thin

This is a pretty rug, color and pattern true to picture, but the thickness was disappointing. I have found that many hall runners are thin mats like this one, rather than a long narrow version of a thick pile rug like you would put in your living room. So if you want just a thin mat to put down in your hallway, this one is pretty and well-priced. For me, I want something thicker, so I count this a $20 lesson (cost to send it back,) which is about a third of the cost of the rug itself.

Love my rug!

Will shop with this rug company again...Great customer service!! Love my new rug ...Many compliments!!!!

Wonderful customer service

I was very excited when I found the rug at an incredible price! I also took advantage of their price match policy. It was very easy and added to my savings. The rug is beautiful!

Excellent Purchase

So happy I ordered this rug, it's thick, plush, well made. Colors are close to monitor display.
Delivery was fast. I recommend anyone to buy rugs at this merchant!

Great rug pad

Best rug pad I have ever had. Great that it is reversible for multiple surfaces. When I need another this is definitely what I will order.

Beautiful tug

I ordered a sample of this rug & immediately thought it was perfect for my home. There are three different fabric materials (yarn, string & fabric shards) that are used in this rug giving it a lot of depth. The yarn colors in this rug work perfectly with beige/gray/taupe room colors & the shag design give the room a modern, up to date look. Great customer & delivery service, too, so any buyer won’t be disappointed!

Great rug; priced right and available for my needs

Great contemporary geometric design in perfect color combinations for my taste. Shipping was quick and easy. Highly recommend the product and the folks at Incredible Rugs & Decord

coloring offf

The experience with company;communication/shipping was great - however the rug color was not remotely close to what I received. I am keeping it reluctantly .... i should have ordered a swatch but I do not think one was available.


The rug is fantastic and the customer service from Incredible Rugs and Décor is, in a word, "Incredible".

Thanks SM. Love to hear it!
The rug is beautiful I'm so lucky to have it!

Steve Aijian from Incredible Rugs is the best! He went above and beyond to find an Anastasia Rug for me that so many others would not take the time to do. He not only took a picture of this rug outside that I requested but he laid a darker color beside it to show the true color. He worked with Loloi Rep until they found one, Very professional!! The rug is beautiful I'm so lucky to have it!

The rug arrived on time and met my expectations. Customer service by Steve was outstanding.

I love this new carpet. Dramatic design and vibrant colors. All of my visitors have commented about how much they like the new look in the foyer. It has met my expectations of quality and overall design and appearance. The free shipping is appreciated.

Thanks for the kind words, Judy. Glad you are enjoying your new Catalina rug! Hope to work with you again, soon. -Steve
excellent customer service. Thank you.

The carpet pad is good quality and has met my expectations.


Always skeptical buying rugs online but found a unique rug on this site and felt compelled to take a chance. Extremely happy I did. The quality of the rug was beyond my expectations and the rug is beautiful, vibrant, and extraordinary. So happy I gave this company a chance. I will definitely be buying another rug from them.

Very pleased with the rug.

I'm very pleased with the rug. The middle section is an off-white or more of a tan color (appears white in website photos) but I actually like the darker color better!

Excellent purchase

The rug is exactly what I was looking for, and matches my two other KAS Lifestyles Beige Square rugs perfectly. It arrived in perfect condition in exactly the time frame that was stated.

Sample Rug

I ordered this sample size rug to check for color before placing an order for an 8 x 10 rug. The quality of the rug is excellent! Very heavy and well made. Unfortunately, the color was a bit lighter and more country blue than it showed on my computer. On the website the rug appeared to be a darker blue, almost navy. Still a great rug if you are looking for something subtle. Return was super easy. The customer service at Incredible Rugs continues to amaze me.

Thanks for your helpful feedback, Peggy. Much appreciated.
Sample Rugs

I ordered the smallest size to use as a sample before purchasing an 8 x 10 rug. The quality of the sample size seemed very good. It was really heavy and well made. Unfortunately the color did not work in my room but the color was very true to the way it shows on the Incredible Rugs web site. As always, customer service is over the top with this company. They quickly sent me a return shipping form with easy instructions. The return shipping rate was reasonable as well.

Great product, great price

Love the new rug that sits under our dining room table. Shipping was incredibly fast and price was the best I found online. The rug is very soft and the colors were quite accurate. I'd surely recommend it!

Great Rug

I was pleasantly surprised by our rug. The quality is much better than I expected, the colors are deep and vibrant. The rug seems very well made.

Beautiful, soft rug

This rug looks perfect in my living room and is a perfect match with the new furniture recently purchased.

Looks awesome, Chris! Thanks for sharing!
Just like the photo

The rug arrive on quickly and it was BEAUTIFUL! We love it and want to order more.

Great to hear, Deborah. Be sure to cash in your Reward Points for a discount on your next order. -Steve
Excellent working with Steve...sample selection was quick...return was easy.

Great quality octagon Noursion rug under grand piano. Runner, entry door and 8x8 rugs are awesome in all aspects. Service was dependable always a response..quick...never a wait. Highly recommend.

Wow! Looks terrific, Tom! I enjoyed working with you. Hope to hear from you again when you're ready for more rugs. -Steve

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