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Customer Reviews

Customer Reviews are a big part of what motivates us to provide incredible products and excellent service. We invite our Customers to share their thoughts after living with their products for a few weeks. We read every review and post them on their respective product pages. Below are some of the more recent reviews collected from verified Shoppers.

Based on 1692 reviews
92%
(1565)
5%
(80)
2%
(31)
1%
(10)
0%
(6)
I love my rugs

I was very pleased with my Karastan rugs when they arrived. The color and texture and quality of the rugs was as described on the website. The ordering process was customer friendly with tracking information readily available. The rugs compliment the decor so we are very happy with our purchase

Your new Karastan is beautiful, Carol! Thanks for sharing. Enjoy!
Better than expected!

Good looking rug! Colors are just as pictured, if not better! Feels great, looks great and the service was great, too! I will definitely be a repeat customer! Thank you!

Perfect

Rug matched perfectly. Order and delivery was seamless. Very satisfied!

The rug gets five stars! But...

The shipping was deplorable! I know it isn't a reflection on IR, especially when using commercial trucking. As a friendly courtesy, I called to let IR know it had been over 4 weeks (it was supposed to be 5 days) and also that I wasn't fussed b/c I wasn't in a hurry. I'm disappointed they didn't follow up with me to ensure it was delivered. If they had, I would have told them that the truck driver, for whatever reason, took a photo of my house, and then asked to use the bathroom! Not cool...

Thank you for your feedback, Patricia. We'll certainly share this with the Warehouse Manager and look into using a new Shipping Carrier. We're glad to know you are enjoying your new Karastan Rug.
Great rug!

I bought this to go under my kitchen table and it’s perfect! It’s a fun piece, the colors are beautiful, and it’s just the right thickness. Got it quickly as well. Happy with my purchase!

Colors were way off. Dissapointing.

Disappointing. Not As pretty as I expected.

Beautiful Rug

Beautiful rug, we bought it for our gender neutral safari themed nursery. It is gray but pulls some blue undertones, quick and easy shipping, highly recommend!

Great rug! Beautiful colors and I love the thickness, quality and workmanship.

I am going to exchange it but only because the colors are a bit off for my dining room. I do love the customer service of Incredible Rugs and Decor! They take the fear out of making large purchases with their friendly and helpful staff.

Love it!

I love this rug. It is in my office at work. It is beautiful. The colors are rich and still subtle. The quality is thick and so far relatively low shedding.

Looks terrific, Keli. Thanks for sharing! Enjoy your new rug!
Absolutely perfect for my room!

Karastan is my favorite rugs! This makes three in my home! Color was perfect. Thanks for making shipping convenient and easy!

Great to hear, Towana. Enjoy your new Karastan!
Just what I was looking for.

I have carpet in my living room and needed a pad for a very soft area rug. With a regular pad, the rug buckled and shifted when walked on. With this pad it stays in place—no more buckles and it stays in place! Would highly recommend this for a rug on carpet.

Excellent Loloi Rug, but get a sample first (read why)

Loloi makes great area rugs and this Dreamscape DM-12 is no exception. We ultimately chose DM-10, which is in the same collection and has the same construction/style. I think the Dreamscape collection is a great choice for high-traffic areas, the colors and patterns are 'forgiving' and the pile is the perfect height--not so low that it has a 'cheap' commercial feel and not too high that it becomes impractical for a runner. The pile is nice and soft--overall a great rug. The reason for the 4 rather than 5 stars is just a precautioniary one. ORDER A SAMPLE. We found that the photography LOILO provides can be deceptively too high-resolution. IMHO, when you look at the 6-12 images that are typically provided in a LILOI product listing, they provide an excellent range of photos from wide shots to detailed zoom views. The photos threfore can be misleading, not because they are incorrect, but because you can possibly take one 'out of context'. The hyper-realistic photos should grab your attention, but you should order a sample to touch and feel it and see the colors and textures in your own hand. We wondered about the photography when we ordered our sample of DM-09 and was happy we took advantage of the great IRD sample program. So while we opted for DM-09, the two rugs share tha same construction and materials. As a synthetic, it should wear well and be relatively easy to clean. We bought from IRD because of their increadble customer service (pardon the pun), extremely competitive prices, free rug pad on many styles (larger sizes only), and unique shopping tools like 'view it in your room' and 'upload your colors' search tool. If you qualify for a free rug pad, you can even upgrade to a premium pad at a discounted upcharge--just as customer support. Make sure you use a promo code for the very best price...If you don't have one you can typically get one for signing up for emails, clicking on a 'get code' link on a product page, or simply asking customer support.

Super rug--coordinates well with Rizzy Vogue VOG102 and Rizzy MOD867A

We shopped and sampled several Rizzy area rugs (IRD has the best sample program on the Internet IMHO) and we had such a hard time picking just one that we bought two! We ultimately selected this rug and Rizzy Vogue VOG102, but were also extremely pleased with our other Rizzy sample from a differenct collection Rizzy Mod MO867A. All three coordinate well together and you might like to purchase different rugs for adjacent areas--giving each area a distinct definition but an overall unified look to your room(s). We bought from IRD because of the excellent customer service, generous sample program, comprehensive product information, and unique shopping tools like 'view in your room' and custom 'upload your colors' search tools. And the pricing is extremely competitive! IRD offers free rug pads on many styles--larger sizes only (free pad unfortunately not available on this rug) and there is almost always a sale or promo code available -- if you don't see one just ask customer service for one! Signing up for their emails or special price on specific rugs also typically will trigger a promo code offer. We placed 3 orders for samples and 'keepers' from IRD and have been extremely pleased with both the quality of the products and IRD's customer service.

Our search is over! (but no free rug pad)

We purchased a sample of this a rug, ultimately looking for a 5x8 and an 8x10/9x12 area rug for our dining and living rooms. We fell in love with both the Rizzy Vogue VOG108 and the Rizzy Mod MO867A MOD867A – and couldn’t choose between the two. So we bought both of them! The samples looked great together and the colors matched the website photos exactly. So we decided to go with a ‘coordinated’ but not ‘matchy matchy’ approach for the two adjacent areas in our home. We bought from IRD because the shopping tools are the best (love the easy to use ‘view in your room feature and upload your own colors for color search), the detailed product information was comprehensive, and the pricing extremely competitive (don’t forget to use a promo code-if you don’t see one, just ask!). Their sample policy is the most generous I have found on the Internet. Customer Service is top-notch! They offer a free rug pad promo for certain rugs (in larger sizes) so you should calculate that into your price comparisons. Unfortunately, the free rug pad promo did not apply to these particular Rizzy models. Oh well.

A gorgeous Wool Blend - "Like the Motion of the Ocean"...but caution on close up photos' lighting

I purchased a runner for next to my bed. We live in an oceanfront condo in FL so this rug (so soft to the tuch!) was a natural choice for its deep cobalt blue and surf-like grays. One caution on photos--the closeup photos appear lighter/brighter than the actual rug. The overview shots of the full rug are much more accurate.

We bought from IRD because the shopping tools are the best (love the easy to use ‘view in your room feature and upload your own colors for color search), the detailed product information was comprehensive, and the pricing extremely competitive (don’t forget to use a promo code-if you don’t see one, just ask!). IRD 's sample policy is the most generous I have found on the Internet, but unfortunately a sample 18" swatch or 2'x3' size is not available. They typically offer a free rug pad promo on many rugs (larger sizes only), but unfortunately not this model.

Quality Loloi Rug--but get a sample to veriy colors

We purchased a sample of this a rug, ultimately looking for a 5x8 and an 8x10/9x12 area rugs for our dining and living rooms. The colors online varied a bit depending on the photo…online some of the pictures (especially the full overview shot) appear to show some blue tone(s). We didn’t see that in the sample we purchased. If you are considering this rug, you should DEFINITELY get a sample first. The colors in the sample DID match some of the photographs, it’s just that not all the photographs online appear similar. We trust that the sample swatch is what you should consider more. Although we passed on this Loloi rug, we did buy another Loloi and a Rizzy Home wool rug from IRD. We bought from IRD because the shopping tools are the best (love the easy to use ‘view in your room feature and upload your own colors for color search), the detailed product information was comprehensive, and the pricing extremely competitive (don’t forget to use a promo code-if you don’t see one, just ask!). Their sample policy is the most generous I have found on the Internet. They offer a free rug pad promo for this model for certain larger sizes so you should calculate that into your price comparisons. Speaking of sizes, this model come in extended sizes, including three runner lengths.

A Very Nice, But Highly Textured Weave==may not be good for certain pet households

We purchased a sample of this a rug, ultimately looking for an 8’ runner for our foyer/hallway. We found the colors in the photos matched well with the sample we received. We ultimately purchased another Lololi rug (Dreamscape DM-09) as it was more practical as a runner. The multi-height texture of this Beacon-01 model is a tad more pronouced than it appeared online. That was the deciding factor an passing on this delightful and cheerful rug—the thought the raised texture of the rug would be too appealing for our dog Bentley. We bought from IRD because the shopping tools are the best (love the easy to use ‘view in your room feature and upload your own colors for color search), the detailed product information was comprehensive, and the pricing extremely competitive (don’t forget to use a promo code-if you don’t see one, just ask!). Their sample policy is the most generous I have found on the Internet. They offer a free rug pad promo for this model for the certain larger sizes (unfortunately not for the runner size we were looking for) so you should calculate that into your price comparisons.

Great Pattern and Color

We purchased a sample of this a rug and ultimately bought a 8’ runner for our kitchen. There is no 18” sample size so we purchased the 2’x3’ size-which we decided to keep and use as a mat. The pile is luxurious and although a bit higher than a traditional runner, our runner will be more of an accent ‘low-traffic’ runner. The color of this rug is gorgeous and rich…it coordinates great with our maple kitchen cabinets. The color was just what we were looking for. We also really like the pattern on this rug, it is not overpowering but it is distinctive—The pattern is more prominent when viewed from certain angles, more subtle from others. We bought from IRD because the shopping tools are the best (love the easy to use ‘view in your room feature and upload your own colors for color search), the detailed product information was comprehensive, and the pricing extremely competitive (don’t forget to use a promo code-if you don’t see one, just ask!). Unfortunately, they didn’t offer a a free rug pad promo for this model – they include a free pad for many rugs (larger sizes only), so you should calculate that into your price comparisons.

Nice Pattern, Great Colors, Excellent Choice for a Runner (or two!)

We purchased a sample of this a rug and ultimately purchased a runner for our entry foyer/hallway (we are actually going to cut it and make two shorter runners). The pile height is just right and construction appears to be solid. It appears that the rug can be easily cleaned given its construction—and the multi-color blend looks like it will easily hide dirt and any potential ‘mistakes’/stains. We really like the pattern on this rug, it is not overpowering but it is distinctive—the pattern is more prominent when viewed from different angles. The colors were just what we were looking for. The IRD Sample policy is the most generous I found among Internet rug retailers and the customer service staff are all top-notch. We bought from IRD because the shopping tools are the best (love the easy to use ‘view in your room feature and upload your own colors for color search), the detailed product information was comprehensive, and the pricing extremely competitive (don’t forget to use a promo code-if you don’t see one, just ask!). They also offer a free rug pad on many rugs (larger sizes only), so you should calculate that into your price comparisons—the rug pad can also be upgraded at an additional discounted upcharge—just ask customer support before ordering).

A versatile rug...makes a great runner

We purchased a sample of this a rug, ultimately looking for a runner for our entry foyer/hallway. The pile height is just right and construction appears to be solid. The sample we received was a bit more brown/rust in the spectrum for this multi-colored rug compared to the photos on the website. Some of website photos appear to show some blue tones—we didn’t see much blue in what we received but that could just be the nature of the sample…however, if you are looking for stronger blue tones, this might not be a first choice. The color rendering difference is the only reason for a 4 star rather than a 5 star rating. However, that said, we thought this was a very versatile rug given the mix of colors and would would wear well. It appears that the rug can be easily cleaned given its construction—and the multi-color blend would easily hide dirt and any potential ‘mistakes’/stains. Although we chose another rug (we wanted a bit more of a distinct pattern and some more blue and less brown), it was clear to us that this Atlas area rug was a high quality product. We also like that this rug is MADE IN THE USA. The IRD Sample policy is the most generous I found among Internet rug retailers and the customer service staff are all top-notch. So although we opted for different rugs (Loloi Dreamscape DM-09) this was a close runnerup (sorry for the pun!). We bought from IRD because the shopping tools are the best (love the easy to use ‘view in your room feature and upload your own colors for color search), the detailed product information was comprehensive, and the pricing extremely competitive (don’t forget to use a promo code-if you don’t see one, just ask!). They also offer a free rug pad on many rugs (larger sizes only), so you should calculate that into your price comparisons—the rug pad also upgraded at an additional discounted upcharge—just ask customer support before ordering).

A luxurious dense and soft wool blend rug

We purchased a sample of this a rug, ultimately looking for an 8x10 or 9x12 for our living room. This is a luxurious wool blend rug with a nice dense pile and soft touch. The sample ran 'true to color' of the photos on the website (same as those found on the manufacturers). Although we chose another rug (we wanted a bit more blue and less gray), it was clear to us that this Surya Zephr ZPH-3000 area rug was a very high quality product. The IRD Sample policy is the most generous I found among Internet rug retailers and the customer service staff are all top-notch. So although we opted for different rugs (Rizzy Vogue VOG108 and Mod MOD867A), this was a definite winner. We bought from IRD because the shopping tools are the best (love the easy to use ‘view in your room feature' and upload your own colors for color search), the detailed product information was comprehensive, and the pricing extremely competitive (don’t forget to use a promo code-if you don’t see one, just ask!). They also offer a free rug pad on many rugs (larger sizes only), so you should calculate that into your price comparisons—the rug pad also can be even be upgraded at an additional discounted upcharge—just ask customer support before ordering).

Perfect X 4

Perfect in terms of selection
Perfect ordering process
Perfect shipping and delivery
Perfect customer service and follow up!!!!

Very happy with my purchase!

The Pad finishes off my rug perfectly - you have wonderful products! Wonderful company & employees!

Heavenly Experience

The Karastan Enigma Aura Desert 8 X 10 area rug and matching runners are exactly what I had hoped they would be! The colors are a match to their site image. The variegated tones speak to my golden oak hardwood floors and charcoal upholstery.
The non-slip rug pads have secured hallway runners. The surface is soft and very inviting to a bare foot.
Service from site shopping, to purchase, and through delivery - outstanding.
Kudos!

Thanks for sharing, Susan. The Enigma rug looks INCREDIBLE in your room. Enjoy!
Rug is fantastic

Rug is fantastic-great design, pulled my living room together, I like walking barefoot on it, hope it is durable!


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