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Customer Reviews

Customer Reviews are a big part of what motivates us to provide incredible products and excellent service. We invite our Customers to share their thoughts after living with their products for a few weeks. We read every review and post them on their respective product pages. Below are some of the more recent reviews collected from verified Shoppers.

Based on 5586 reviews
Nice pad

This is a very nice and thick pad that is working well under our rug. My only reason for not giving it a 5 star rating is that it is a bit smaller than I was expecting. I was expecting to have to trim it but it's actually about 6 inches smaller than my rug all the way around. Other than that it's great, nice and thick. Ordering and delivery were a breeze!!

Exceeded expectations

This rug is simply gorgeous and definitely exceeded expectations. The picture on the website accurately reflects the beautiful colors.

Also, I'm very happy with the customer support from beginning to end. I highly recommend this company for great quality products and outstanding customer service.

The colors are beautiful

We are very happy with the 3 rugs we purchased from you!! The colors are beautiful and are exactly what we were looking for!! Your customer service was great and we really liked working with Rusty!! Thank you 😊, Kay

Beautiful, soft & well made soft.

This is a beautiful, soft, well made rug. The colors are not as beautiful in person as in photo. It is muddy with off colors.

Karastan Sovereign Emir Area Rug
Hedy L. (Queens, US)
Great online shopping experience

Great service and shipping! Beautiful rug exactly as seen online.

Surya Athena ATH-5150 Area Rug
Sharon R. (Ocean View, US)

This rug is absolutely gorgeous! It looks exactly like the image on the website.

Beautiful rug!

This colors in this rug are more vibrant and rich in person than in the photo. Love the rug! The service from Incredible Rugs was also

Absolutely beautiful! Customer service was excellent. I will definitely tell my friends.

Beautiful, color looks like photo even better, well made

5+ Stars

Absolutely perfect colors & workmanship! Added the perfect vibrant color that I was looking for in my dining room! Customer service was impeccable…very quick delivery & very informative!
Love this beautiful rug & my dealings with this company!

The rug is absolutely stunning and and some much to the room in regards to richness and beauty. Thank you so much

Colors are beautiful, quality superb and picture was perfect.

Very pleased with our area rug. Colors are beautiful, quality superb and picture was perfect. Second rug we bought from you this year and have only good things to say about your company. Carpets arrived quickly and packaged well. I had a need day after I placed order and called to cancel order. Rep I spoke with me put it on hold and shipped it a week later. Didn’t need to follow up it arrived exactly as she said. Excellent product and customer service.

Karastan Soiree Damascus Indigo Area Rug
Margaret H. (Albuquerque, US)
Beautiful rug and excellent quality!

Beautiful rug although much lighter in color than portrayed in the on-line photo. I was hoping for a much more subdued color. It looks very nice in my room and is very well made.

Area rug

Colors are exactly as you see, rug quality excellent.

Beautiful rug, excellent customer service

I had ordered a small rug sample, so had a fairly good idea of what to expect. The rug arrived sooner than expected and was delivered by Fed Ex, and fortunately, we were home when it arrived. The rug is a bit less white -- more ecru -- than the sample, but that is to be expeced with different dye lots.

Awesome carpet

We love our new carpet! Out guests comment on how soft & luxurious it feels ! My husband loves sitting on the floor & this Capet is thick and so soft to sit on & is very comfortable 😊
Customer service is awesome: kept us updated on date and time and delivery was prompt !

Beautiful quality soft wool rug, colors not as pictures show.

I eyed this rug as a potential for current remodel, so I ordered the 18x18” sample. In fact I have ordered many 18x18 samples & will be ordering more. This is a beautifully made soft rug w beautiful blue & green accents. The reds were muddy orange & dusty rusty peach. Sadly, the search goes on!

Great quality

Unable to obtain this rug for the size I needed in a second location, I purchased something that appeared to be similar. Not so great. Would loved to have purchased this same rug for that location, but the sizes available didn't fit.

a showpiece in the room

The rugs are a delight- so plush, dense and rich in color. They make a showpiece in the room with our colonial furniture.

Outstanding experience!

This was my first experience with this company and I have been over the moon impressed by their communication and follow through. I had some challenges with my delivery based on the location of my house and not only was I assisted by everyone who I spoke with, I received a follow up email to be sure my needs were addressed. Everyone I spoke with has been wonderful -
To top it off, we just love our rug - we had a runner already so we knew what the colors were, now having a 9x13 it has been a great addition to our living space. I have already recommended this site to family and friends and I will continue to order from this company.

5 Star Experience

This is the 5th rug I have purchased from Incredible Rugs and Decor and the 5th time I have 5 Star satisfied. The rug is thick, beautiful and exactly as pictured on line.

Much darker than pictured

Tried this in every possible are to make it work since it was a close out and not returnable. Even in the Florida sunshine, southern exposure, full length windows, it’s still too dark.
NOTE: The notice about it being a close out was not eye-catching, so make sure you don’t make the same mistake I did.

Helpful sample size, nice rug

I ordered the sample swatch to judge the color and pattern in our home before purchasing a full sized rug.

I was surprised after opening the package to see that the sample was the entire carpet shrunken down to the small sample, versus a section of the rug. It was helpful to accurately see the color and feel the pile of the rug, but the pattern size was a bit off due to the dimensions. The colors didn't work for our room, but I wish they had! It was helpful to order a sample to determine.

Love it!

Easy to order. Delivered quickly. Beautiful quality, love it!

So plush, so plush, so plush…well packaged and well delivered and so plush! Looks and feels great, we found this rug at an AirbNb and bought it straight away. Did I mention how plush it is?

Love my rug,

Love my rug, I have the larger matching rug too.

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