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Customer Reviews

Customer Reviews are a big part of what motivates us to provide incredible products and excellent service. We invite our Customers to share their thoughts after living with their products for a few weeks. We read every review and post them on their respective product pages. Below are some of the more recent reviews collected from verified Shoppers.

Based on 1767 reviews
93%
(1637)
5%
(82)
2%
(31)
1%
(10)
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(7)
Lush

The hand knotted hemp rugs are lush and comfortable to walk on. They add a graphic statement to a room! I have two!

Your new rugs looks great, Cindy. Thanks for sharing. Enjoy!
Perfect neutral rug with some visual interest.

After much shopping for a solid neutral rug that was not "flat" looking, we decided on this rug. It has some beautiful variation but is still essentially the solid color we needed. It is a nice thick wool. The communication from the seller and shipping speed were outstanding.

Thank you Donna for your kind words. So glad the rug worked so well. Enjoy!
Inferior product,

The first rug had a pulled loop and snag, for which we were promptly sent a free shipping return label. We were promised the replacement would be inspected, yet it had large areas without any design or color. (The first rug didn't have this problem.) This is not vintage, it is defective and was confirmed by my husband, a designer and several design associates. It is unacceptable and we're forced to return it. We will have no rug and are now being told we are responsible to pay shipping, a fifth of the cost of the rug. We're waiting for the return label. When Robert tried to talk me out of ordering a replacement from Surya after the problem with the first rug, he must have known about the poor quality and inconsistent products. A disappointing and very negative experience all around, which we'll be sharing on social media with consumers as well as the design community.

We're sorry to hear of your disappointment, Karen. This rug is intentionally woven with 'abrash' which is the variations of muted color and design throughout the rug. This is created intentionally to give the rug a heavily worn appearance, in keeping with today's decor fashion, and is not a defect or imperfection. If you look at our product images (5x8 size shown) on our site, you'll see the same bands of abrash that are also in the photos you sent to Robert (8x11 size will be enlarged in scale). The abrash is not intended to be symmetrical so there may be more on one side of the rug than on the other. You may find it helpful to rotate your rug in the room, to show more (or less) of the abrash. Of course, if you are not happy with this style of rug, you are welcome to return it back to Surya's warehouse for a refund less return shipping costs. Ordering a replacement (from any Dealer) will look just like the rug you received from Surya's Warehouse. Thank you, Steve

I ordered the 8X10 Chandra Stella area rug. I thought that it was going to be black and ivory and that it would complement a smaller black and ivory area rug that I had in my great room. It is not black, but a dark gray which seems to take on a bluish hue after dark. However, the area rug was quite beautiful, a great hand-tufted wool texture, and I then ordered the area rug in 5X7'6" to replace the original rug that I was attempting to mix, and I now have two beautiful and unique Chandra Stella area rugs!

Great to hear, Mark. Thanks for your feedback and enjoy your new rugs. Steve
Perfect Match

Great customer service, great rug, rich colors, comfortable, warm and beautiful! Thanks for all the answers to all my questions Steve and Team! Love my Karastan Teal and Gingery Brown rug...perfect match!

Thanks for your review, Barbara. The rug looks great. Enjoy! Steve
we are happy

We were very happy to be able to get this rug and are pleased with the way it blends with our decor. We already had two rugs in the same pattern in our living room and were so happy to be able to find the exact same one to add to our recently updated sitting room.

All in all, we are happy with the rug and very pleased with the fast service in getting it shipped to us. We will remember your company in the future when we are looking for rugs.

Thank you!

Thank you, Peggy. We're delighted to know you are happy with the rug and our service. Enjoy!
Happy customer

It’s incredibly soft. Very lovely colors. It’s also roomba friendly!

My "awesome experience in purchasing a Kas area rug"

I had a difficult time in trying to decide what area rug to purchase. I seen the Kas Cambridge rugs online and really liked them but was skeptical.
I called Incredable Rugs to get some answers to my questions. They were wonderfull!
The runner and carpet pads arrived very fast.
I was told that the largest rug was on back order. It arrived much sooner then the date I was given and beautiful in design and color.
I am truly a happy customer.

Thank you so much for your kind words and review. Enjoy your new rug!
This is my favorite rug

It matches almost everything. And feel great against bare feet. My guest love it.

Thank you for the review. Grateful to hear that rug worked so well and the softness is great. Enjoy your rug!
Great

Great product and great service. Very happy with our 4 new rugs.

Thank you very much for your review. So glad you like the rugs. Enjoy your new rugs!
A great low profile rug

I am very happy with this rug. A nice blend of colors which include tan, mushroom, gray, and dark brown. It is not a thick, plush rug. However, we have it in our entryway and didn’t want anything thick that would get hung up with the front door opening and closing. This is just perfect with its low profile.

Your rug looks great. Nice choice. Thank you for your photos and review. Enjoy your rug!
Great Transitional Rug

Bought two runners and they are beautiful. Background color is an oatmeal, with the other colors being mushroom, mustard/gold, and small spots of dark blue throughout. Very soft and plush, feels nice to walk on. Super easy to care for and love that these are stain resistant. With two cats and two dogs it’s a priority when purchasing rugs.

So glad to hear that you are enjoying your rugs. Thank you for your review.
Lovely!!

This rug is beautiful and exactly what I was looking for- and the price was so good, I was able to get a larger rug for the price of a smaller one (the exact same) elsewhere. Service was EXCELLENT- delivered quickly. Everything about this was easy. Very happy with quality. I will buy all my rugs here!

Thank you for your review. Really appreciate your kind words. Enjoy your rug!
Incredible Rugs/Incredible customer service

Steve was beyond helpful in helping me select my rug, holding the larger rug while paying the sale price while I waited for the smaller sample rug to arrive and shipping the larger rug when I gave him the thumbs up. They followed my directions to the word which saved me return shipping of the larger rug if the colors didn't work. Steve was expeditiously communicative and easily provided me with solutions to the issues above. I searched the internet to find this particular rug which was backorder for three months and literally 35% more expensive elsewhere. The larger 8x10 rug arrived quickly after my OK to ship, expertly packaged with multiple layers of waterproofing and in beautiful condition. I sent the smaller rug back and was quickly reimbursed. I could not be happier with this company and the customer service! The rug is soft and gorgeous. Exactly like the picture!

Excellent purchase.

This is a well-made and attractive pillow. The price is very reasonable and I like the "aged" look. It looks very nice on my new brown leather sofa.

Love it!

I love this rug, everyone does. It is 'heavy duty ', feels great on your feet, tightly woven, colors are spot on. Looks beautiful.

I love the rug

I love the rug and all your texts telling me when it’s going to arrive and you were so so kind by answering the call because I don’t do computer. Thank you so very much sincerely kathy

Beautiful Rug

Was looking for a blue rug for the entry way of our home. The one close up picture is definitely misleading. The rug color is more of a greenish teal - not blue as it appears in the picture. The color is closer to the picture displayed on the floor of a room. I am keeping the rug anyway since it is beautiful, soft, easy to clean (smart strand) and still looks nice in our entry way. It adapts to the other colors in our home. We received the rug quickly as well as the free non-slip pad. Great service and company!

It is so helpful to hear from you. Thank you for sharing your thoughts on this rug. So glad the rug is going to work for for your home. Enjoy your new rug!
rug was everything it was hoped to be...

color was as it was show, and the "see it in your room" was very helpful.

Thank you for your review of this KAS rug and for your positive feedback on our 'See This Rug In My Room' feature. Enjoy your Rug!
Beautiful, well made.

The Kerastan carpet we ordered is beautiful and well made as a Kerastan product should be. The carpet enhances our great room. Incredible rugs was professional and positive during the purchasing-shipping process. We are very pleased !

Thank you so much for sharing your thoughts on this rug. We are grateful to hear that it worked so well for you. Enjoy your rug!
Overall Good Product

There is more brown in the rug than we anticipated from the picture. The rug is a bit thinner than we expected. Delivery was efficient and overall a good selection.

Super service

Unfortunately the rug didn’t work in my room however the ease and speed of the return was AMAZING! Totally professional and efficient service.

Their size was perfect and coloring as well.

These rugs were used for a clients master bedroom on each side of the bed. Their size was perfect and coloring as well. They helped blend in the wood floors with the bedspread, furniture and wall color. Perfect selection for people with allergies and cannot use wool products.

Great look great value

Love, love these rugs. They arrived on time and were as beautiful as posted

Excellent pad!

I am *very pleased* with these pads. I ordered several to put under some Persian rugs I have. They are an excellent product - not too thick or too thin, and very well constructed. I even used the "cut-offs" to put under my reclining chairs to keep them from sliding on my hardwood floors. I will definitely purchase more if I buy additional rugs. Thanks for this great product!

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