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Customer Reviews

Customer Reviews are a big part of what motivates us to provide incredible products and excellent service. We invite our Customers to share their thoughts after living with their products for a few weeks. We read every review and post them on their respective product pages. Below are some of the more recent reviews collected from verified Shoppers.

Based on 1830 reviews
Beautiful rug!

This is a beautiful rug and exceeded my expectations. Quality is exceptional. First time to deal with this company and would definitely order from them again. Fast service, free rug pad and great communication.

Thank you, Sharon. We also love the Juneau rug. Enjoy!
da best online rug company!

The same high quality and quick service we received from them on an earlier order. I love their website and excellent service! Oriental Weavers makes great rugs!

Thank you, Ilene. We appreciate your kind words. Enjoy your new Atlas rug!
I love my new carpet

I am happy to report that I love my new carpet, and it looks beautiful in the dining room. Since the dining room is still awaiting new chairs which may take up to 10 weeks to arrive I cannot submit a photo at this point. Just know that I am thrilled that it arrived in perfect condition, well wrapped, and on time. Unfortunately, the freight company would not deliver it directly to my NYC apartment which necessitated incurring additional expense of the use of building staff to do so. Because of its large size it was a lot to ask.

Since this was my second purchase with your company, know that I’m very pleased with the excellent outcomes in both cases, and I have recommended Incredible Rugs to friends and family. Thanks so much.

Excellent excellent excellent!!!

I am very happy with the carpets I ordered.
The carpets are absolutely beautiful!!!! Good quality, and quick shipping definitely highly recommend this company!!!!

Great Rug

I am so pleased with this rug great quality and best prices I have had my eye on this rug for long time and couldn't be happier

Great rug.

Very plush and soft rug. Vibrant colors.

Have bought it twice. Bought it for myself and liked it so much I purchased the same one for my parents.

Nice wool rug

I have several large wool Karastan rugs that I have used for many years which still look new. I needed a smaller navy one to compliment a larger one in my dining room. This is a very nice wool rug but the colors are not as bright as they appear online particularly The orangish border has more brownish tones but still goes nicely with my other navy Karastan. The price at incredible rugs was truly amazing as compared to other sites. Will certainly recommend to anyone looking to purchase quality area rugs

Great non slip pad.

Received a couple pads with purchase of new Karastan rugs and liked them so much, I bought a few more for rugs I already had. Like the weave better than others I’ve had. Lays flat, no slipping.

Very pleased

Very good product, very good price, very good service.

Beautiful rug

This area rug is exactly what I was looking for. I first spotted it in a boutique while shopping with my daughter. She had just purchased a new home and thought it would look great in her family room. They only had one available so we both couldn’t get one. I searched everywhere online and finally found this site and ordered. The shipping was quick and they were great at keeping me updated. The colors in the picture does not show all the beautiful details of the neutral colors. If you are looking for neutral color rug to bring a room together.....this is the one.

Love this rug!

We originally saw this rug in a furniture store. The colors matched perfectly with our new furniture. We also ordered this same pattern in a smaller entry size rug. I searched online & found it at a great price on Incredible Rugs. Will be looking for more rugs for other rooms on this site. Wonderful pleasant experience.

So great to hear from you Melanie. Thank you for your feedback. Room looks great. Enjoy your rug!
Very happy with my rug.

Very happy with my rug.

Great to hear. Thank you for your feedback.
In Love With My Rug

I am so very pleased with my Karastan Sovereign Sultana Red Area Rug. I have other Karastan Area Rugs and trust the brand. The colors are everything I wanted. Deep, vibrant and beautiful. The quality is outstanding.

Nice rug

The quality of the carpet is good. The colors in the photo aren't quite accurate, as the rug is definitely more gray than it appears in the photo. Also, one end of the rolled carpet arrived uncovered and slightly damaged in transit. Since this edge will be under furniture, I decided to go ahead and keep the rug.

Beautiful rug!

The colors are as expected and the quality is great. Nice and soft. Low pile height which is fine for a dining room area. If u stand far away it has a more ivory shade so it looks much lighter from a 5 foot distance but up close it as the picture states.

Thank you for sharing your review on this rug. It is great to hear from you. So glad to hear it was a great fit. Enjoy your new rug.
Super happy with my purchase and the quick shipping to a remote town in beautiful montana

Colors exactly as the picture. It’s just beautiful!

Being that it was rolled and had to come by freight it did get a couple of wrinkles on one end. I’m hoping these w I’ll lessen with time or I may need to have it steamed out.

Great to hear from you Sheila. Great to hear your comments. Wrinkles should lay nice and flat. Please contact our office if they do not and we know some great tips to help. Thank you again.
Gorgeous rug

Beautiful soft rug with a faded look. Absolutely worth every penny.

Thank you so much for your review. Great to hear from you. Enjoy your rug!
Very good product. Love the rug...

I had bought this runner from another company and paid more for it. I needed two and when I saw this one at a cheaper price, I purchased it, hoping the colors would match. I based everything on the style number and picture. It matched perfectly. The quality is excellent. Love my purchase!

Three rugs ordered. Good customer service. Fast delivery.

See photo

Loved the dark rug so much we bought another!

Karastan is the best and Incredible Rugs prices them great!
Love these folks!

Beautifully muted design

So beautiful I went back and ordered another. Arrived promptly. Not a thick rug, but not too thin. I’m very happy with the edge finish and the corners stay down nice and flat

Looks great, Elizabeth! Thanks for sharing. Enjoy your new rug!
Its a beautiful rug

Good quality. Great price.
The textures are amazing!
I am so glad I bought it!

High quality, very pleased

Great materials and construction. It's just what I wanted. Very affordable, too.


I've been looking for an accent rug for the living room for quite a while. I saw this and thought this may be the one. I have to tell you, it is. The quality of this rug is wonderful. I walk on it barefoot and it gives you that feeling that only very expensive rugs give , The colors are rich and that's what I needed . I am very HAPPY!!


I love this rug - I already have this in two other places in my home (one in the entry, and a runner in hallway). I love the pattern and palette, and it's so classy, I decided to get another one for my master bedroom. Can't go wrong with Karastan!

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