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Customer Reviews

Customer Reviews are a big part of what motivates us to provide incredible products and excellent service. We invite our Customers to share their thoughts after living with their products for a few weeks. We read every review and post them on their respective product pages. Below are some of the more recent reviews collected from verified Shoppers.

Based on 518 reviews
90%
(468)
5%
(27)
3%
(16)
1%
(5)
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BEAUtiful rug!

THIs is a stunning antelope pattern rug and so comfortable to walk on! I looked at many other antelope rugs and this one is by far the most beautiful! Steve in customer service was also so pleasant to work with!

Overall, it looks big and bulky...

The material looks velvet but feels only slightly velvety compared to a microfiber material, although it's not rough. I don't like the decorative stitching that cuts across in 4-squares around which will put a mark on propped bare feet. Overall, it looks big and bulky so you can safely place on top a bar tray with several cups of coffee or glasses of wine. Since I have a good size area for a family room where it resides and my sole purpose in buying is to use it to prop my feet while on the couch, it is acceptable. As to cost, it is a bit pricey for the material and overall look, however, it was on clearance and discounted. Also, I'm averse to returning a bulky item plus return shipping which is not worth the hassle and additional cost, so I'm keeping this Surya Obsidian OBPF-004 Pouf. This Pouf still blends well with the other high quality stuff in the family room so it's overall not-so-great look and quality is tempered. Anyway, it's for my feet, remember?

Nice looking runner

The runner is solidly of good taste. The pile is very low, smooth textile. Looks great in the room!

great buy wonderful rug

I shopped long and hard to find a great rug at a super price. Beautiful colors and quality rug.

KAS Ruby 8937 Sage Bouquet Rugs

I Love, Love, Love these Rugs. I ordered 5’X8’ for my living room and 8’X10’ for my dining room. The dining room rug size works well with 6 chairs. Very nice quality. The color is absolutely beautiful! Yes, I would recommend these rugs ! I also, ordered the wafer paddings for each rug. (Used on laminate floors). I’m looking forward to enjoying these rugs for a long, long time!!

We're so glad you are enjoying your two new KAS Ruby rugs and pads. Thank you for sharing your feedback, Estelle. Enjoy!
Happpy with quality

The rug seems to be very good quality. It’s also quite comfortable and soft and our toddler has taken to laying on it.

Looks great, Ernest. Thanks for sharing! Enjoy!
I LOVE THESE RUGS!!

We bought 3 of these rugs 2 of the 3' 10" x 5' 5" rugs and a 2' 3" x 7' x 6" runner. I can say without a doubt these rugs are worth the money! Not only are they beautiful they are so soft to walk on. We just moved to a new home with hardwood floors and these rugs make the winter months (and summer for that matter I'm sure)so much more comfortable. They are SOOOOO soft! You can tell the quality is really good. They are worth the money in our opinion. We've had them a few months so far and I would purchase them all over again. We are VERY happy with our purchase!!

Thank you for your helpful feedback, Gwyn. Enjoy your new rugs.
perfect accent to my living room

I had been searching for this rug and found it here for the best price. I could not be happier with the level of service I received from incredible rugs and decor. From the moment I purchased I was updated at every single point in the processing of my order and shipment was very quick. I even got email updates on shipment progress along the way. I would definitely purchase from here again. The rug is exactly what I wanted.

Very nice, Esther. Thank you for sharing your feedback and the photo. Enjoy!
Excellent quality, colors match website photo

Definitively a +5 starts in all respects - Incredible rugs and decor provided an experience totally worth of their ambitious name. I have received incredibly beautiful rugs, a perfect mix of high quality, softness, a pleasant look which compliments my rooms adding that exquisite touch of charm.

Website: I loved the unique user experience on their website. The combination of Browse Similar Colors and More options from a collection worked wonders for me to quickly view many many -relevant- rugs. I miss this feature now on every shopping website I go !!

Shipment: I received everything within the expected delivery time. One package was extremely dusty, but the thorough packaging and sturdy quality plastic wrapping kept the rug clean.

Rugs: I ordered multiple rugs and they all shared the same high quality, dense cotton tufting on the back, nice thick touch. After unrolling them from the packages they immediately flatten straight and stayed that way. They do NOT wrinkle and do NOT get the corners turning up like the cheap polyester rugs (this review is more than a month after purchase). Did I mention they are beautiful?

Returns: I ordered multiple rugs from Incredible rugs and decor and had to return when my kids changed their mind. The return process was professionally handled, with a prompt reply to my request on their website, with clear instructions. I got the choice to return via USPS or Fedex. Fedex was cheaper and they provided within the day of the email exchange the Fedex labels. The reimbursement was within the expected time and note that this was processed over the busy end of the year holidays period.

Overall, a +5 starts experience in all respects.

Thank you for such a thorough and informative review, Anca. We're delighted to know you that you have enjoyed your experience shopping with Incredible Rugs and Decor. Enjoy your new rugs!
Excellent quality, colors match website photo

Definitively a +5 starts in all respects - Incredible rugs and decor provided an experience totally worth of their ambitious name. I have received incredibly beautiful rugs, a perfect mix of high quality, softness, a pleasant look which compliments my rooms adding that exquisite touch of charm.

Website: I loved the unique user experience on their website. The combination of Browse Similar Colors and More options from a collection worked wonders for me to quickly view many many -relevant- rugs. I miss this feature now on every shopping website I go !!

Shipment: I received everything within the expected delivery time. One package was extremely dusty, but the thorough packaging and sturdy quality plastic wrapping kept the rug clean.

Rugs: I ordered multiple rugs and they all shared the same high quality, dense cotton tufting on the back, nice thick touch. After unrolling them from the packages they immediately flatten straight and stayed that way. They do NOT wrinkle and do NOT get the corners turning up like the cheap polyester rugs (this review is more than a month after purchase). Did I mention they are beautiful?

Returns: I ordered multiple rugs from Incredible rugs and decor and had to return when my kids changed their mind. The return process was professionally handled, with a prompt reply to my request on their website, with clear instructions. I got the choice to return via USPS or Fedex. Fedex was cheaper and they provided within the day of the email exchange the Fedex labels. The reimbursement was within the expected time and note that this was processed over the busy end of the year holidays period.

Overall, a +5 starts experience in all respects.

Thank you for such a thorough and informative review, Anca. We're delighted to know you that you have enjoyed your experience shopping with Incredible Rugs and Decor. Enjoy your new rugs!
Excellent quality, colors match website photo

Definitively a +5 starts in all respects - Incredible rugs and decor provided an experience totally worth of their ambitious name. I have received incredibly beautiful rugs, a perfect mix of high quality, softness, a pleasant look which compliments my rooms adding that exquisite touch of charm.

Website: I loved the unique user experience on their website. The combination of Browse Similar Colors and More options from a collection worked wonders for me to quickly view many many -relevant- rugs. I miss this feature now on every shopping website I go !!

Shipment: I received everything within the expected delivery time. One package was extremely dusty, but the thorough packaging and sturdy quality plastic wrapping kept the rug clean.

Rugs: I ordered multiple rugs and they all shared the same high quality, dense cotton tufting on the back, nice thick touch. After unrolling them from the packages they immediately flatten straight and stayed that way. They do NOT wrinkle and do NOT get the corners turning up like the cheap polyester rugs (this review is more than a month after purchase). Did I mention they are beautiful? Particularly the Ivory Rainforest Area Rug gives a charming look to my room, the colors are so pleasant, relaxing, harmonious. The brown tuned up to be exactly my piano's wood color.

Returns: I ordered multiple rugs from Incredible rugs and decor and had to return when my kids changed their mind. The return process was professionally handled, with a prompt reply to my request on their website, with clear instructions. I got the choice to return via USPS or Fedex. Fedex was cheaper and they provided within the day of the email exchange the Fedex labels. The reimbursement was within the expected time and note that this was processed over the busy end of the year holidays period.

Overall, a +5 starts experience in all respects.

Thank you for such a thorough and informative review, Anca. We're delighted to know you that you have enjoyed your experience shopping with Incredible Rugs and Decor. Enjoy your new rugs!
Stunning

This rug is beautiful. I get compliments on it all of the time. I ordered the largest size for my dining room. Very thick and obvious high quality. Great customer service from incrediblerugsanddecor.com

We're so glad you are enjoying your new Karastan, Cecia. The Deir rug is beautiful! Thanks for your feedback.
Wow, what a great place to buy a rug!

We decided to look for a round rug to place in the entryway of our 104 yo home, to our suprise we were able to find the same pattern of rugs we had purchased previously! It was a no brainer to add it to compliment the already awesome Ariana floor covering we had chose to use in the living room. Steve was a great guy to give us the black Friday discount that was somehow missed on the order I placed on the Web store. I will be back to shop again! Thanks, Incredible rugs & Decor!

We are enjoying our new Kalaty rug...

We are enjoying our new Kalaty rug. It has brightened up the main entry way into our home. Attached is a photo with it on top of our red oak hardwood flooring

BEAUTIFUL!!!

My husband and I were concerned about buying a rug online but it surpassed our expectations. It was high quality and the colors were more vibrant than the picture...it was perfect!!!

beautiful, excellant quality throw pillow

Really beautiful pillows! Great quality and price.

Good Quality - color not at all like photo

I was fortunate that the color of this rug worked well. The rug is actually a medium to dark blue and the ice pattern is a dark grey.

Just what I wanted

I already have a larger rug in this pattern in my living area. I knew I could purchase the same rug, in a different size, for my dining area. It is beautiful under my dining table and ties into my living area perfectly. I am pleased to be able to purchase rugs, at different times, online that match.

Beautiful but Sturdy Area Rug

We purchased this 3' x 2' area rug for the kitchen in front of the sink. It's indoor/outdoor so can deal with water, or any other spills. You can even hose it off for major accidents.

Good Company

Really good customer service, notifications and follow up. Products just as described.

Love this rug

The color is as pictured. Nice and plush. Customer service at this company is outstanding. They were extremely helpful. After checking about 5 different sites, none had the size I needed. After asking for a price match they also didn't have the size I wanted. A few days later it became available and I immediately jumped on it. The rug was not shipped as fast as I thought it would be and I was going out of town. I called and Steve contacted the warehouse and had them ship it. The rug got here before I went on my cruise and I was over joyed. Thanks and I will be recommending you to my friends and do more shopping from your site.

So glad it all worked out, Patricia. Enjoy! -Steve
The rug is perfect...

The rug is perfect. Here’s a photo of it in my house. I’ll actually be buying accent pillows from you guys next (the points will go a long way :)).

Love the quality of these rugs, better than expected.

Colors compair exactly with the color swatches.

Absolutely love the rug and the service, thank you

Love the products and the service.

That is lovely, Eldora. Thank you for sharing with us. Enjoy!
What a beautiful rug

What a beautiful rug.

Quality rug pad

Nice quality pad. Double sides appear made in a smart way to hold rug stable. Am ordering more to replace the white thin rubbery ones in my other rooms.

Coastal Beachy Runner

First it is a 5 Star e perience dealing with Incredible Rugs and Decor. Their approach to customer service is really nice and they make it easy for you to want to do business with them. The rug is great beachy type runner bringing the outdoors inside. It adds a warmth to the room with color and weave type. This is a replacement fomsame kind for us we liked it so much. But be careful not to make same mistake I made leaving on the high suction Dyson on it while I walked away. The beater brush beat up some of the weave. So just don’t let set on it and walk away and you will be fine.

Extraordinary! Incredible!

We love our 2 carpets. They are just what we wanted. I knew what I wanted and ordered knowing what I expected. It was perfect, sent in a timely manner and we would recommend this company easily to friends. Good service, great product!

Product as advertised

The three rugs are even better than anticipated. The rugs are thick with raised decoration. They have a high quality appearance. Ordering was easy, and delivery was timely.

We love this rug...

We love this rug--and so do the pets--it's cushy and soft and a fabulous design! It is a welcome and wonderful addition to our kitchen!

Looks great, Carol! Thanks for sharing! Enjoy your new rug.
Super experience

I have never reviewed before, though often buy over the net. I never purchased an ktem as expensive as this over the net before either but This company sold the rug for far less than elsewhere, I got it quickly and it came with a free rug pad. WOW. I am impressed.

Thank you, B. We're flattered. So glad you are happy with your new Karastan rug and thank you for taking the time to submit a review. Enjoy and please visit us again when you're in the market for another rug.
Wonderful Rug at an Affordable Price

We had been looking for a long time for a good quality rug at an affordable price for out dining area . When we discovered Incredible Rugs and Decor site, we knew it would be the place we could find that little gem. Their selection of companies plus their assortment of colors and styles is amazing and their prices are great.

We choose Loloi Emory EB-01 Black/Ivory Distressed Area Rug and are very pleased. The quality is very good and height is .5" provides comfort along with durability.

If you are in the market for an area rug, I would definitely recommend checking out Incredible Rugs and Decor site.

Looks terrific, Margaret! Thank you for sharing the photo and your informative review. Enjoy!
An impressive piece of handmade workmanship.

The rug is more textured, thicker, and heavier than I imagined. But, overall, I'm very much pleased with the colors, size, and material. It's a nice addition to my home. My only disappointment, I missed the price drop the occurred between my order and the rugs delivery.

It looks terrific, Robert! Thanks for sharing the photo. If the price dropped within 30 days of your purchase, please refer to your Norton Shopping Guarantee that was emailed to you when you completed your order. You can request a refund with just a few clicks in the email.
We ordered a small version of the rug recently, so knew what to expect.

The color is very close to the way it appears on the website and/or catalog.

Great rug

I love this rug. I had decided to get another one but after using the “See It In Your Room” I decided on this one and it looks perfect in my room. It’s plush and comfortable and the colors are exactly as they appear on the site. I’m extremely happy with this purchase.

Looks great, Lisa! Thanks for sharing. Hope we can be of further assistance soon.
Loving my new rug and pad.

Loving my new rug and pad. Thank you!

Excellent service and prompt delivery.

The rug was just as described and matched picture well. We had a smaller 'sister' Kashimar rug with a different design that we put in the dining room and put the new larger one in the living room. They go very well together.

A perfect addition to our room

This rug was the perfect addition to our lake house! A while back I had ordered a smaller rug and was so pleased that I decided to add the larger matching rug. Couldn't be happier with this choice. The quality is wonderful, and both shipping and customer service have been a great experience. Thank you!

Love this rug!

It is exactly how it looked online and goes perfectly in our family room. The large rug was out of stock so we had to wait about a month before it shipped but Steve at Incredible Rugs kept us in the loop by email until it shipped an then threw in a rug pad because of our wait. Awesome rugs and unsurpassed personal customer service!

Looks beautiful, Karla. Thank you for sharing!
Gorgeous, high end rug

I’ve been searching for a rug like this for months! So happy to have found it. Incredible Rugs had the best price of all the retailers I searched, as well as more colors. Highly recommend

Very nice, Antonia. Thank you for sharing.
Great rug

Is rug is super soft and I love the patern. Got it on a black Friday deal so the price was great

Great Value!

This is the third rug I have ordered from Incredible Rugs, and the second rug in this design. I am completely satisfied with the value and quality of the rugs. The colors are pretty accurate with how they show online.

Love my rug!

Love my rug! Thanks for having the virtual app!

Please attach pics to my loloi review.. ;)

See review I submitted before I attached pics of loloi... thanks! Ally

The perfect topping!

The loloi javari was the perfect topping to my clients updated living room. Their Tuscan decor with bold vibrant colors... was perfect... nesting on the loloi rug! We love it! Great selection & good company!

Tieing rooms together....

There’s nothing better than the perfect rug to tie rooms together! My clients are happy & so am I! ABeautiful product!

The outstanding Surya harput rug

My clients were so excited to receive their beautiful Surya harput rug. It was placed in the Entry,giving a grand statement of what this house... is about! Love the beautiful colors!

Very Nice Rug!

The rug is lovely and better than I expected for the price. I ordered 2 runs and 2 pads. Unfortunately, the rugs arrived very fast but the pads didn't arrive until almost a week later. It would have been nice to have them all at the same time so I could put them down on the floor sooner.

Thanks for the feedback, Nanci. Glad to hear that the rugs exceeded your expectations.
LOVE love love this rug!!!!

The rug is perfect!! Just as described. Great customer service! The rug was even delivered sooner than expected

Looks great, Carly. Thanks for sharing!
The rug is well made...

The rug is well made and works very well in the living room. I am very happy with it.


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