Store Policies
At Incredible Rugs and Decor, our goal is to offer the best selection of quality rugs at the lowest prices in the USA, while always keeping superior Customer Service a top priority. All of our products ship from US based warehouses and typically deliver to any US address within a week by Fedex or UPS. To maintain exceptional service for our Customers, we have developed the following store policies. By purchasing from Incredible Rugs and Decor, you agree to abide by these policies...
FREE SHIPPING
We offer free shipping on most items shipped within the 48 States, by FedEx and UPS. For shipping rates to Alaska and Hawaii, a shipping cost estimate will appear in your shopping cart during checkout. Shipments are guaranteed to arrive free of damage.
30-DAY RETURNS
Most products qualify for 30-day returns for a full refund of the purchase price when returned in new condition, as notated on each product page. Custom made items are generally not returnable. Return shipping expense is the responsibility of the customer. However, we are happy to send a return shipping label at our Commercial Shipping Rates. Should you decide to return an item, please use our returns form to request a Return Authorization Number as well as return address and instructions on how to package and ship your item to the returns warehouse. Returning an order by 'refusing to accept it' will incur a return shipping fee that will be deducted from your refund amount. Refused packages may also be subject to a 20% restocking fee (unless damaged). Damaged orders will be replaced at no cost to the Customer.
12-MONTH WARRANTY
We are a certified Dealer of all brands that we carry. All of our products are guaranteed brand new, first quality and come with a 12-month Manufacturer's Warranty against defects in workmanship, as stated on each product page. Outdoor rugs carry a 6-month warranty. Further, we stand behind every shipment against damage that may occur during transit to your door. Simply notify us within 7 days of delivery to report any shipping damage and document the damage with photos of the packaging and damaged product.
SAMPLE PROGRAM
We offer refundable sample swatches for most of our rugs. We even include free return shipping for one sample, when a 5x8 size (or larger) rug is ordered from the sample. Simply order the sample (or 2x3 when sample is not in stock) from the product page and then contact us for return instructions within 30 days of its arrival. We'll help with the return of the sample and purchase of the larger size.
SALES TAX
We collect sales tax on most orders shipping within the 50 US States. Please email a copy of your Resellers Certificate for tax-exempt purchases.
CANCELLATIONS
We respect your decision to change your mind. We give top priority to every request to cancel an order. Once our warehouse has confirmed that the order can be canceled, we will issue a prompt refund. Please note, however, that sometimes an order is too far along in the shipping process to be canceled. In this case, we will assist with an RMA number and instructions on how to return the order for a refund. Return shipping costs for canceled or refused items will be deducted from the refund amount, as per our normal return policy.
GOOGLE CUSTOMER REVIEWS
Incredible Rugs and Decor is proud to display the Google Customer Reviews Badge, found at the lower left corner of our site (non-mobile devices). This badge shows overall review rating from verified customers that have responded to a Google Independent Survey after purchase has been made to ensure satisfaction in both quality of product and service. Clicking this badge will show all reviews from Incredible Rugs and Decor customers collected by Google 30 days after purchase has been made.
PRIVACY AND SECURITY POLICY
Your privacy and security is very important to us. Our website is fully secured and tested with bank-level encryption to keep all information completely safe. Your personal information (collected when you place an order or register for an account) is kept safe and is never sold to any outside parties. Every promotional email that we send is only sent upon your request, and you will also have the option to opt-out/unsubscribe at any time.
NORTON SHOPPING GUARANTEE
When you checkout at Incredible Rugs and Decor, you will receive, at no additional charge, a Norton Shopping Guarantee, reaffirming our commitment to provide the very best in service and value. Key benefits of Norton Shopping Guarantee include $10,000 Identity Theft Protection, $1,000 Purchase Guarantee, and $100 Lowest Price Guarantee for added peace of mind when shopping on our site.
BBB A+ ACCREDITED BUSINESS
Incredible Rugs and Decor is committed to operating an honest, truthful, trustworthy, and transparent business. Our high ethical standards of conduct have allowed us to become a fully accredited, A+ Rated Member with the Better Business Bureau.
We appreciate the opportunity to serve you. Please contact us if you have any additional questions. We are open Monday through Friday, 9am - 5pm Central Time for calls and online chat.
The Staff at Incredible Rugs and Decor
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