Our goal is to keep Customer Service a top priority. With this in mind; we have developed the below policies. By purchasing from Incredible Rugs and Decor, you agree to abide by these policies.
We offer refundable sample swatches for most of our rugs. We even include free return shipping for one sample, when a 5x8 size (or larger) rug is ordered from the sample. Simply order the sample (or 2x3 when sample is not in stock) from the product page and then contact us for return instructions within 30 days of its arrival. We'll help with the return of the sample and purchase of the larger size.
We offer minimal shipping rates, and in many cases, we offer a free shipping option, which includes UPS or Fed Ex ground shipments within the Continental US. Returns are the responsibility of the customer. However, we are happy to coordinate a return at reduced shipping rates, whenever possible. For shipping rates to Alaska and Hawaii, please contact us.
Each product may have a different return policy. This policy is stated on each product page. Generally, every item qualifies for 30-day returns for a full refund of the purchase price. Custom Order items may not be returnable. Should you decide to return an item, please visit this page to request a Return Authorization Number and we will email additional instructions on how to ship your item to our warehouse.
GOOGLE TRUSTED STORE
Incredible Rugs and Decor is proud to display the Google Trusted Stores badge on our website. This badge ensures that your order will be free of hassles. In the rare event that we are not able to resolve an issue, you have a direct line to Google to assist with resolving any dispute.
PRIVACY AND SECURITY POLICY
Your privacy and security is very important to us. Our website is fully secured and tested with bank-level encryption to keep all information completely safe. Your personal information (collected when you place an order or register for an account) is kept safe and is never sold to any outside parties. Every promotional email that we send is only sent upon your request, and you will also have the option to opt-out/unsubscribe at any time.
NORTON SHOPPING GUARANTEE
We are proud to offer the Norton Shopping Guarantee on every order placed online. At no cost to you, our online Customers are entitled to $100,000 Identity protection insurance, $1,000 Purchase Guarantee, and 30-day Low-Price Guarantee. For full details, please visit Norton's website.
BBB ACCREDITED BUSINESS
Incredible Rugs and Decor is committed to operating an honest, truthful, trustworthy, and transparent business. Our high ethical standards of conduct have allowed us to become a fully accredited partner of the Better Business Bureau. Our business listing can be found here.
We thank you for the opportunity to serve you. Please contact us if you have any additional questions.
The Staff at Incredible Rugs and Decor
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