We are happy to assist with product inquiries, order assistance, etc.
Customer Service is available Monday through Friday, 9am to 5pm Central Time.
You are welcome to call us toll free at 888-219-7847, or send a text message to us at 210-529-7847, or live chat with us.
Our physical showroom is open 10am - 5pm weekdays:
1514 S. Main St.
Boerne, TX 78006
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Our products are rated...
I am a huge fan of Loloi rugs... this is my 8th one! I was looking for a round rug to coordinate with another Loloi rug in the same space and this one delivered exactly as I had hoped! It is lighter and has more of a creamy off-white look over all versus what you can see in the stock pictures. There are hints of golden browns, rust, and a plum-dark blue color integrated into the alligatored textured pattern, which is STUNNING! This rug would complement many decor styles due to the aged/ somewhat indefinite patterning. I purchased the 9.6 round. It rolled out beautifully and was laying flat within a couple of hours. I am THRILLED with my purchase AND working with Incredible Rugs and Decor- I would highly recommend these guys, they were fantastic to work with and quickly answered all of my questions.
Absolutely perfect for my living room. Excellent customer service, very proactive and prompt delivery even considering the current corona-virus pandemic. I would definitely buy from them again.
Price was excellent.
The rug is far more beautiful than I expected and it feels great under foot! I am very pleased with this purchase and highly recommend.
I purchased the 5x7 and 8x11 Touchstone Nore Grey rugs and couldn’t be more pleased. The quality and workmanship is perfect. I saw these rugs in person at a major department store but they could not meet Incredible Rug’s pricing, free rug pad and free delivery.
Beautiful, plush, quality and soft rug that works wonderfully in a modern room. Adds much needed color to brighten our living room. It is really a piece of art. The bright white patches are a tad lower than the other yarns which adds a textured look to the rug. I LOVE this rug and all the colors.
The Karastan Enigma Aura Desert 8 X 10 area rug and matching runners are exactly what I had hoped they would be! The colors are a match to their site image. The variegated tones speak to my golden oak hardwood floors and charcoal upholstery.
The non-slip rug pads have secured hallway runners. The surface is soft and very inviting to a bare foot.
Service from site shopping, to purchase, and through delivery - outstanding.
I am very pleased with the quality and appearance of this rug. I believe Incredible Rugs strives to provide the best service possible for its clients. I purchased the above rug in 9'6" x 12'11" and I also bought a 3'5" 5'5" for my foyer in Karastan Spice Market Deir Acquamarine and I love the combination of the two contrasting rugs. I also purchased a better pad for the large rug. I highly recommend Incredible Rugs and I will definitely buy other products from this company.
The rug is so beautiful, colors are a perfect match to what is shown. Nice thickness and so very soft. We love it. The pad is very nice. So glad I upgraded to this pad.
I’d been looking for a rug that would tie things together in our living room. I was hesitant to purchase something on line. Customer service was great and suggested I get the smallest size to try in the room first, which I did. Since there was a sale going on, they held the larger size rug for me until I decided whether or not to purchase. I proceeded with the purchase of the larger rug after seeing the smaller on in our space. Once again customer service was prompt in getting information to me re: the return of the small rug and shipment of the larger rug. When it arrived, right on schedule, we placed it in our room and it is perfect!
The carpet color was exactly like the picture...great quality! This is the 5th carpet that we have purchased from Incredible Rugs and have not been disappointed or needed to return!
I recently ordered the Karastan Euphoria Monaghan area rug for my foyer and couldn't be more pleased! The quality is excellent and the colors coordinate perfectly with the Euphoria Eddleston Rug in my living room, which I ordered from Incredible Rugs and Decor earlier this year. The rug was delivered in just a few days and was carefully packaged to ensure that it arrived in pristine condition. I have recommended Incredible Rugs and Decor to several friends for their excellent prices and. customer service.
The quality of this rug is terrific and is a perfect compliment to our decor. Incredible Rugs was great to work with. The rug was ordered on a Saturday morning and arrived just 4 days later. Everything came as expected and the pricing was the best. I did have a question about a discount on my order and when I called Customer Service was informed everything had already been applied prior to me making the call. They were terrific to work with. I couldn't have asked for a better experience.
I will definitely be using them again in the future and will recommend them to my friends and family.
Carpet colors matched the photos on website. Colors are varied, muted w nice touches of aqua to pick up the overall piece. Loved the feature on website which allowed an Online visual of the carpet in various sizes in a variety of rooms. Customer service, shipping and delivery great. Overall a very good experience with this company.
I am extremely happy with the blue Anastasia rug! I love the vivid colors and it goes so beautifully in my home. After searching for quite awhile, I was so excited to find this to compliment my family room. Incredible Rugs was very quick to ship it to me and it was well wrapped to protect it in the shipping process. Thanks so much!
I’ve been looking for several months for the right rug to finish my family room.
This beautiful Karastan rug did the job! The color and style gives a contemporary spin on the classic oriental rug. It’s also soft underfoot and we couldn’t be happier with our choice and our purchase experience!
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