Incredible Rugs and Decor offers a limited one-year warranty for their exclusive rug collections against manufacturing defects. This warranty does not cover any damage caused while in a non-residential setting. If a manufacturing defect has been identified upon receipt of rug, or develops under normal conditions of use, Incredible Rugs and Decor will repair or replace the damaged rug, at their option, without charge. The original receipt is required for proof of purchase, and is not transferable. The customer is only responsible for wrapping/packaging and making the damaged item available for pickup by a Shipping Provider.
There are outside elements that may affect your rug's appearance over time. Many of these conditions are not covered under this warranty. These conditions are normal and are not considered manufacturing defects. These include, but are not limited to the following:
Due to the use of natural fibers and dyes, color and texture may vary slightly from specification samples or from one rug to another. Roll marks are caused by rolling the rug for shipment, but will normally disappear with routine vacuuming. Rolling the rug for shipping can cause seam peaking. Carefully rolling your rug in the opposite direction will minimize this problem, and it should disappear after a few weeks. Shedding is normal for new rugs, especially those with cut piles, and will decrease significantly with routine cleaning. Small filaments of yarn that dislodge and gather on the carpet surface, especially in busy areas, may cause piling and shedding, and this will also minimize with regular vacuuming. Matting and crushing can occur in all rugs, especially at pivot points and traffic paths. Regular and proper maintenance help to minimize these characteristics. Highlighting and shading, particularly in cut pile rugs, result from light reflecting at different angles on the surface. Watermarking or pooling is caused by the reversal or bending of carpet fibers so that light is either absorbed or reflected from the surface. Occasional sprouting, pulls, or loss of single tufts of fiber is normal. Simply trim the tuft with sharp shears and vacuum. Ridges or rows may develop in high-traffic areas. Exposure to sunlight, humidity, heat, oxides and other atmospheric gases may cause color changes. Improper maintenance can also affect color appearance. Wet areas, like bathrooms, may cause texture and color changes due to humidity and exposure to chemicals such as chlorine. Soil and stain resistance are excellent in all of our hand-knotted rugs, but no rug is impervious to everything. Routine care and professional cleaning are important to maintaining long-term durability and appearance. WARNING: Attempting to clean your rug with a wet process of any kind, including, but not limited to, hot water extraction, carpet shampooing, or commercial aerosol foam products intended for broadloom carpet may permanently damage your rug and will void your warranty.
Incredible Rugs and Decor provides a one-year limited repair or replacement warranty. Incredible Rugs and Decor warrants to the initial purchaser that our rugs will be free from manufacturing defects for a period of one year from date of delivery. This is a limited warranty and contains specific exclusions and limitations.
Exclusions and Limitations
Repair or Replacement Warranty does not cover certain inherent characteristics including, but not limited to, those described above, which may affect the product's appearance and/or performance over time. It is only applicable to products placed in use indoors, in a residential setting, and in environments maintained at normal temperature and humidity. It does not cover tears, burns, cuts, pulls, or other damage, deterioration, stain, loss of color or appearance caused by abuse, or improper or inadequate maintenance. It does not cover products placed in use on stairs, ramps, or any area regularly subjected to wheeled or rolling apparatuses.
Liability and exclusive remedy of Incredible Rugs and Decor under this warranty is limited to actual repair or replacement. Incredible Rugs and Decor's total liability shall not exceed the amount paid for the item. Incredible Rugs and Decor is not responsible for bodily injury, property loss or damage, removal or relocation of furnishings, or any incidental or consequential damages or costs associated with repair or replacement.
Warranties extended on Incredible Rugs and Decor products are intended for the protection of the initial purchaser and are not transferable to any other party.
If, and while, a Manufacturer's warranty is in affect, Incredible Rugs and Decor will work with the product's Manufacturer for an appropriate remedy. If an item cannot be repaired, then a replacement of the exact product will be made. In the event that a replacement is no longer available, a store credit may be issued for the value of the replacement item. Emailed photos of damage/defect may be required to substantiate a warranty claim.
To initiate a warranty claim, please contact Customer Service on the 'Contact Us' page of our website and provide Order #, photos, and details of the issue for our review.
Top Selling items...
Browse more top selling products.
Recently Viewed Items
Our products are rated...
Absolutely perfect for my living room. Excellent customer service, very proactive and prompt delivery even considering the current corona-virus pandemic. I would definitely buy from them again.
Price was excellent.
The rug is far more beautiful than I expected and it feels great under foot! I am very pleased with this purchase and highly recommend.
I purchased the 5x7 and 8x11 Touchstone Nore Grey rugs and couldn’t be more pleased. The quality and workmanship is perfect. I saw these rugs in person at a major department store but they could not meet Incredible Rug’s pricing, free rug pad and free delivery.
Beautiful, plush, quality and soft rug that works wonderfully in a modern room. Adds much needed color to brighten our living room. It is really a piece of art. The bright white patches are a tad lower than the other yarns which adds a textured look to the rug. I LOVE this rug and all the colors.
The Karastan Enigma Aura Desert 8 X 10 area rug and matching runners are exactly what I had hoped they would be! The colors are a match to their site image. The variegated tones speak to my golden oak hardwood floors and charcoal upholstery.
The non-slip rug pads have secured hallway runners. The surface is soft and very inviting to a bare foot.
Service from site shopping, to purchase, and through delivery - outstanding.
I am very pleased with the quality and appearance of this rug. I believe Incredible Rugs strives to provide the best service possible for its clients. I purchased the above rug in 9'6" x 12'11" and I also bought a 3'5" 5'5" for my foyer in Karastan Spice Market Deir Acquamarine and I love the combination of the two contrasting rugs. I also purchased a better pad for the large rug. I highly recommend Incredible Rugs and I will definitely buy other products from this company.
The rug is so beautiful, colors are a perfect match to what is shown. Nice thickness and so very soft. We love it. The pad is very nice. So glad I upgraded to this pad.
I’d been looking for a rug that would tie things together in our living room. I was hesitant to purchase something on line. Customer service was great and suggested I get the smallest size to try in the room first, which I did. Since there was a sale going on, they held the larger size rug for me until I decided whether or not to purchase. I proceeded with the purchase of the larger rug after seeing the smaller on in our space. Once again customer service was prompt in getting information to me re: the return of the small rug and shipment of the larger rug. When it arrived, right on schedule, we placed it in our room and it is perfect!
The carpet color was exactly like the picture...great quality! This is the 5th carpet that we have purchased from Incredible Rugs and have not been disappointed or needed to return!
I recently ordered the Karastan Euphoria Monaghan area rug for my foyer and couldn't be more pleased! The quality is excellent and the colors coordinate perfectly with the Euphoria Eddleston Rug in my living room, which I ordered from Incredible Rugs and Decor earlier this year. The rug was delivered in just a few days and was carefully packaged to ensure that it arrived in pristine condition. I have recommended Incredible Rugs and Decor to several friends for their excellent prices and. customer service.
The quality of this rug is terrific and is a perfect compliment to our decor. Incredible Rugs was great to work with. The rug was ordered on a Saturday morning and arrived just 4 days later. Everything came as expected and the pricing was the best. I did have a question about a discount on my order and when I called Customer Service was informed everything had already been applied prior to me making the call. They were terrific to work with. I couldn't have asked for a better experience.
I will definitely be using them again in the future and will recommend them to my friends and family.
Carpet colors matched the photos on website. Colors are varied, muted w nice touches of aqua to pick up the overall piece. Loved the feature on website which allowed an Online visual of the carpet in various sizes in a variety of rooms. Customer service, shipping and delivery great. Overall a very good experience with this company.
I am extremely happy with the blue Anastasia rug! I love the vivid colors and it goes so beautifully in my home. After searching for quite awhile, I was so excited to find this to compliment my family room. Incredible Rugs was very quick to ship it to me and it was well wrapped to protect it in the shipping process. Thanks so much!
I’ve been looking for several months for the right rug to finish my family room.
This beautiful Karastan rug did the job! The color and style gives a contemporary spin on the classic oriental rug. It’s also soft underfoot and we couldn’t be happier with our choice and our purchase experience!
The rug pad is the sturdiest and most dense one ever. It has added a great cushioning for my area rug. The quality is the best I have ever seen.
Our service is rated...