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Warranty information

Incredible Rugs and Decor offers a limited one-year warranty for their exclusive rug collections against manufacturing defects. This warranty does not cover any damage caused while in a non-residential setting. If a manufacturing defect has been identified upon receipt of rug, or develops under normal conditions of use, Incredible Rugs and Decor will repair or replace the damaged rug, at their option, without charge. The original receipt is required for proof of purchase, and is not transferable. The customer is only responsible for wrapping/packaging and making the damaged item available for pickup by a Shipping Provider.

There are outside elements that may affect your rug's appearance over time. Many of these conditions are not covered under this warranty. These conditions are normal and are not considered manufacturing defects. These include, but are not limited to the following:

Due to the use of natural fibers and dyes, color and texture may vary slightly from specification samples or from one rug to another. Roll marks are caused by rolling the rug for shipment, but will normally disappear with routine vacuuming. Rolling the rug for shipping can cause seam peaking. Carefully rolling your rug in the opposite direction will minimize this problem, and it should disappear after a few weeks. Shedding is normal for new rugs, especially those with cut piles, and will decrease significantly with routine cleaning. Small filaments of yarn that dislodge and gather on the carpet surface, especially in busy areas, may cause piling and shedding, and this will also minimize with regular vacuuming. Matting and crushing can occur in all rugs, especially at pivot points and traffic paths. Regular and proper maintenance help to minimize these characteristics. Highlighting and shading, particularly in cut pile rugs, result from light reflecting at different angles on the surface. Watermarking or pooling is caused by the reversal or bending of carpet fibers so that light is either absorbed or reflected from the surface. Occasional sprouting, pulls, or loss of single tufts of fiber is normal. Simply trim the tuft with sharp shears and vacuum. Ridges or rows may develop in high-traffic areas. Exposure to sunlight, humidity, heat, oxides and other atmospheric gases may cause color changes. Improper maintenance can also affect color appearance. Wet areas, like bathrooms, may cause texture and color changes due to humidity and exposure to chemicals such as chlorine. Soil and stain resistance are excellent in all of our hand-knotted rugs, but no rug is impervious to everything. Routine care and professional cleaning are important to maintaining long-term durability and appearance. WARNING: Attempting to clean your rug with a wet process of any kind, including, but not limited to, hot water extraction, carpet shampooing, or commercial aerosol foam products intended for broadloom carpet may permanently damage your rug and will void your warranty.

Incredible Rugs and Decor provides a one-year limited repair or replacement warranty. Incredible Rugs and Decor warrants to the initial purchaser that our rugs will be free from manufacturing defects for a period of one year from date of delivery. This is a limited warranty and contains specific exclusions and limitations.

Exclusions and Limitations

Repair or Replacement Warranty does not cover certain inherent characteristics including, but not limited to, those described above, which may affect the product's appearance and/or performance over time. It is only applicable to products placed in use indoors, in a residential setting, and in environments maintained at normal temperature and humidity. It does not cover tears, burns, cuts, pulls, or other damage, deterioration, stain, loss of color or appearance caused by abuse, or improper or inadequate maintenance. It does not cover products placed in use on stairs, ramps, or any area regularly subjected to wheeled or rolling apparatuses.

Remedy Exclusions

Liability and exclusive remedy of Incredible Rugs and Decor under this warranty is limited to actual repair or replacement. Incredible Rugs and Decor's total liability shall not exceed the amount paid for the item. Incredible Rugs and Decor is not responsible for bodily injury, property loss or damage, removal or relocation of furnishings, or any incidental or consequential damages or costs associated with repair or replacement.


Warranties extended on Incredible Rugs and Decor products are intended for the protection of the initial purchaser and are not transferable to any other party.


If, and while, a Manufacturer's warranty is in affect, Incredible Rugs and Decor will work with the product's Manufacturer for an appropriate remedy. If an item cannot be repaired, then a replacement of the exact product will be made. In the event that a replacement is no longer available, a store credit may be issued for the value of the replacement item. Emailed photos of damage/defect may be required to substantiate a warranty claim.

To initiate a warranty claim, please contact Customer Service on the 'Contact Us' page of our website and provide Order #, photos, and details of the issue for our review.

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