Read Shopper Reviews for Incredible Rugs and Decor
Providing exceptional service is a priority for us. But don't just take our word for it, see what our Customers have to say about their shopping experience at Incredible Rugs and Decor...
4.72
Based on 3,994 reviews
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Incredible rugs had a rug showing available to order 2nd day air shipping on their website. I purchased it, and followed up for two weeks only to hear that they didn't not have the rug in stock and it would not be available until three months later. Had I know this I would never have placed the order. Deceptive tactics. I will report them to the Better Business Bureau
Reply:
Thanks for your feedback, James. I'm sorry your order could not be fulfilled. We are also disappointed as we never like to cancel anyone's order. Please understand, we show the inventory count as provided by the warehouse and sometimes a low stock item might sell out quicker than expected (ie. 2 orders placed simultaneously, but only 1 item in stock). These inventory shortages can happen in any warehouse and it is not intentional and we are seeing improvements as our suppliers upgrade their stock/inventory systems/software. Of course, you have been issued a full refund and we're happy to help you make a new selection if you don't want to wait for the next shipment to arrive. Thank you for understanding. - Steve, Incredible Rugs and Decor team
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17 days ago
This is the 5th rug I've ordered from Incredible Rugs and Decor. The site is easy to use and shipping was free. The rugs have always arrived in great condition, colors true to the website and customer service has been very helpful. If you sign up for emails and they give a discount as well. I highly recommend this site!
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21 days ago
It's so perfect for our space and the customer service is top notch always the best from here!
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1 month ago
The 3D view with an uploaded room picture is a great feature, but it has a lot of bugs. It never shows the rug you select to view. I have to cut and paste the name into the search bar every time. It also is showing a lot of products in the 3D view that are not available, which is frustrating.
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2 months ago
I think that the rug is of very high quality and it is so soft and comfortable. Easy order and delivery process!
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2 months ago
I’m not normally a fan of round rugs but I had a specific spot with a specific need. And this rug is absolutely perfect! I have a small 48” breakfast/craft/poker table and the 8’ rug beautifully made the nook an area. The 8’ rug provides plenty of rug area for the table and chairs, even when the chairs are pulled away from the table. And the colors are perfect for my decor.
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2 months ago
An extensive selection of rugs to choose from. Orders transact and process quickly. I've shopped with Incredible rugs and decor previously and looked there again for this purchase. The rugs arrived swiftly and we're very pleased with our purchase.
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2 months ago
The rug was not the quality for the price point!
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2 months ago
everything was on time and as expected.
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2 months ago
Easy on line ordering process with true to color pictures and wide selection of sizes of rugs. The delivery was flawless and timely and the quality of the product was excellent. I will be a return customer and referral to others.
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2 months ago
I've bought several rugs from you guys. The experience is always great.
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2 months ago
I love the huge selection of beautiful rugs and the ability to place them in my room was extremely helpful!
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2 months ago
Great customer service and the rugs are very good quality.
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2 months ago
We got exactly the rug we wanted for 40% less than we could've purchased it from a local retailer. I was a bit apprehensive about making the purchase online but was pleasantly surprised by the experience. Communication was excellent. The rug was delivered three weeks earlier than expected, and sooner than the local businesses said was possible. I would absolutely buy from this business again.
1 person found this review helpful.
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2 months ago
Our rug selection was even more beautiful than the online pictures. The show in room tool is fantastic and works incredible.
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2 months ago
This was a very easy to use website with excellent selection and detailed information on the products. Checkout was easy. I would recommend this website
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3 months ago
Rug was delivered quickly and in perfect condition, exactly as expected- love it! Team was so nice too, generous when shipping needs changes, they covered the increased cost and make sure everything was smooth. Grateful and a fan, will order again soon!
1 person found this review helpful.
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3 months ago
Your website is very good. While I realize how difficult it is to get real accurate pics of the rug colors, might be good, if possible, to take all rug photos under the same light.
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3 months ago
Easy to use website. Check-out is quick.
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3 months ago
great site and typically excellent service!
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3 months ago
Purchased 8 ×10 for bedroom. Lovely color and nice thick pile dressed up that room. Just what I was looking for. Speedy delivery.
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4 months ago
Very well run company and nice area rug.
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4 months ago
Absolutely love all of our rugs because hey combine beautifully with all of our decor subtly without overpowering. The quality is Karastan!
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4 months ago
We just Love our new area rug!!
The colors match our dining area perfect!
Could not be happier with service we received! Ordered the Rug on Monday, by Friday, it was on my door step!!
Great company to do business with!!
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4 months ago
Great customer service, both online and over the phone. It's been a pleasure to deal with Incredible Rugs. The prices are competitive, and they have been extremely helpful in amending an order and getting a custom sample ordered. Great company!
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4 months ago
Rug and customer service are great.
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4 months ago
I love my rug but repeatedly have requested shipping labels so I can return the three samples I bought. This is not my first purchase from you all. I am quite disappointed.
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4 months ago
I been happy with my 15+ rugs I purchased over the last 2-3 months. I been waiting for the 3 weeks and been told it be available by mid September. To You send me an email for the same type of rug, but nothing on 5' round rug. Why is my mot already made.
Gerald Frey
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4 months ago
Great service and wonderful products at a discounted price.
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4 months ago
On time fast delivery!
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4 months ago
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