This item qualifies for the following Return Policy:

• Free return shipping on one Sample Swatch or 2'x4' area rug when 5x8 or larger is ordered.
• 30 day return period.
• No Restocking Fees. Customer pays only for return shipping costs.
• Discounted UPS/Fedex return shipping labels available. (Contact us for pricing.)

See our full store policies page for full return policy details.

To return an item, visit our returns page.

We stand behind our products with the best warranty in the industry. If you experience a defect in construction (as defined in our Warranty Policy) during the warranty period, the defective item will be picked up and an exact replacement will be shipped to you.

Indoor Rugs:

• 12-Month warranty against manufacturing defects. 
• 30-day Lowest Price Guarantee.
• $10,000 Identity Theft Protection.

$1,000 Purchase Guarantee.

Outdoor Rugs, Furniture, Home Decor products:

• 6-Month warranty against manufacturing defects. 
• 30-day Lowest Price Guarantee.
• $10,000 Identity Theft Protection.
• $1,000 Purchase Guarantee.

If you experience any problems with your merchandise, or if you just have questions, contact us.